Customer Interaction Center™ 4.0

Going above and beyond
Customer Interaction Center™ (CIC) has always been a powerful all-on-one solution for IP business communications. Now with the release of 4.0, CIC provides an architecture that’s even more powerful, user tools to make the customer experience even more satisfying, and management tools that improve the performance of any business — dramatically.



Learn about everything CIC 4.0 will do for your business.

Improved Architecture

• Eliminates third-party telephony components
• Increased scalability and reliability
• CIC becomes a pure application server
• All media processing on the Interaction Media Server™ Appliance
• Virtualization of the CIC environment
• Internal cloud deployment option

Enhanced Experience

• Enhanced web client
• Additional email handling
• Agent assistance
• New web portal for internal stakeholders and external customers

Expanded Management Insight

• Real-time speech analytics
• Improved quality monitoring
• Reporting and supervisory enhancements

	The quick availability to search on keywords, find keywords, flag keywords, and have a supervisor intervene almost instantaneously is key. We can avoid a lot of issues by interrupting a call or switching it to a supervisor right away. Rob Ezsek, Apex Financial

	I think there is a lot that's coming with 4.0 that will make what we are doing now easier. I envision this is going to be a tool that is totally going to transform our department. Lisa Dunson, Airlines Reporting Corp