Third Party Integrations
Managing modern-day customer experiences requires strategic business applications working in unison: unified communications (UC), customer relationship management (CRM), and popular workforce optimization (WFO) point solutions.
Customer Interaction Center™ (CIC) lets you easily integrate such applications to work alongside existing resources, to increase intelligence, and to add value for every integration you invest in. Our productized integrations are based on industry standards and are certified by many of today’s top application providers — they go beyond the surface in transforming the way you do business, with positive results.
- Enhanced customer experiences
- Empowered users
- Quick, easy, low-risk deployments
- Lower cost of ownership
Visit the following pages to read more, and to watch demos of our integration solutions.
Leverage CIC integrations with Microsoft® Lync™ and Microsoft Dynamics® applications to increase agent and service performance in the contact center and improve collaboration across the enterprise. Or call it a complete solution for unified communications, that works just as your business expects it to.
Integrate CIC with IBM® Sametime® to bring contact center agents and business users together via tightly coordinated communication channels. The best way to bridge gaps in service channels, after all, is to bridge the gap between your contact center and the rest of your enterprise first.
Along with collaboration between users, an agent’s ability to manage interactions directly in the CRM environment is what drives a seamless customer experience most. CIC integrates to several CRM solutions to combine interaction controls with the customer’s information, seamlessly, even as companies are choosing to move their contact center infrastructure to the cloud.
Several available applications in the CIC suite lend to workforce optimization, although some contact centers choose to keep current WFO systems in place. CIC easily integrates with your existing solutions for workforce optimization, as well as for workforce management (WFM), until your contact center is ready take advantage of those offered in CIC.