That’s easy to answer. Our channel partners add maximum value to the business relationship we have with you. They offer a local presence. They provide best-practices experience. Their engineers have completed rigorous certification training so they can provide the highest level of service for you. They often develop add-on applications and provide implementation services that get you up and running faster. Additionally, many have worked to develop expertise in specific vertical markets, and can provide additional industry-specific products that fully integrate with the Interactive Intelligence solution.

Innovation - Our partners provide the local expertise and are instrumental in spreading the word about our all-in-one IP communications software suite.

Experience - We have over 275 partners in more than 80 countries. The top performing partners in our program have been with us for more 10 years, many of whom focus solely on providing Interactive Intelligence solutions to their customers. On average our partners have been in the telecommunications business for over 14 years.

Value - Companies who apply to become ININ channel partners are carefully screened to ensure they have sufficient resources, expertise and industry experience to promote and support the ININ solutions. Our cohesive program of sales, product and technical training, as well as regular continuing education webinars ensure that the partner you choose is technically certified and competent to implement and support your Interactive Intelligence solution. Many of our partners also hold certifications in 3rd party products and can provide network infrastructure consulting and solutions for your organization. We have over 2500 active certified individuals in our partner program. It has been said that the customer-partner relationship is like a marriage. You will rely on your Interactive Intelligence partner to provide you with training, advice, product updates and enhancements, troubleshooting and more. You can count on Interactive Intelligence to stand behind your partner to ensure your success.

Here’s what some of our customers had to say about their Interactive channel partner:

“Our partner got the most out of CIC by taking a lot of time up-front to define our project requirements. With such a flexible product like CIC, it’s absolutely critical that customers select a knowledgeable integrator that’s proactive and can be counted on to provide honest informed feedback. They provided us with all of that, and maximized the benefits of CIC by meeting our design requirements that ranged from IVR and dialer customization, to CRM and display board integration.”

“The implementation plan and process our partner followed was incredible and the implementation was completed without any downtime. The greatest part has been the “service” after the “sale”. We are grateful to the folks at Interactive Intelligence for introducing us to an outstanding vendor and partner.”

”Our partner has done a tremendous job for us. They were able to provide the right compliance solution that met our standards. Moreover, they identified hidden cost and profit centers and leveraged our potential with a simple but efficient communications solution.”

“We were particularly impressed with their understanding of our needs; they seemed to know what was necessary over and above the information we provided, and came up with several valuable ideas even at the presentation stage”.

“While the phone call is still a critical component of both communications and the contact center, customers today want more choices. Our partner delivered a cost-effective VoIP solution that supports web-chat, email, call-backs, SMS, and other media.”