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Technology Partners

Integrations with our On-premise or Hosted Solutions
Interactive Intelligence has been integrating with valued technology partners for a number of years, making it easier to manage information and the customer experience.

Contact us to find out more about partnering with Interactive Intelligence.

Interactive Intelligence Astute Solutions Partner

With ePowerCenter Interaction, ePowerCenter users gain a single interface with embedded controls for managing and tracking phone, fax, email, and Web-based interactions; managing and viewing status; transferring and escalating calls; and more.

Integration with Audiocodes includes digital gateways and IP resource boards.

Our Buzzient integration provides organizations with a single source for searching social sites, as well as monitoring mentions of their company or brand on Twitter, Facebook, LinkedIn, blogs and forums.

Product Integration adds contact center capabilities to IBM Lotus Sametime for a comprehensive unified communications solution.

Knowlagent partners with Interactive Intelligence to provide patented technology for deploying off-phone activities during agent idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities such as communications, training and coaching between customer interactions.

Our integration with LiveLOOK allows for agents to easily view and work in their customers screen. With this integration we will offer Co Browsing and the ability to Screen Share between contact center agents and customers.

Macaw Speech is a provider of telephony Speech Recognition Applications. This integration enables companies to create advanced VoiceXML Speech Applications without any knowledge of Speech Recognition techniques or technologies.

Our integration with Loquendo includes speech solutions with capabilities in Advanced Speech Recognition (ASR) and Text-to-Speech (TTS).

Social media is changing business at an extraordinary pace. Radian6 helps businesses deal with this transformation by providing an enterprise-scale platform to help them monitor and engage in conversations across the social web.

Pre-integrating Interactive Intelligence’s Interaction Client call control toolbar to the Microsoft Dynamics CRM application gives users total voice control—along with a screen-popped CRM form containing a customer’s account information each time a call comes in.

Combining the features of the Lync 2010 User Interface and the Interaction Client lets users effectively communicate throughout the enterprise - agents, knowledge experts, business users, everyone.

Our integration with Nuance includes speech recognition and text-to-speech solutions.

Interactive Intelligence integrates with a variety of Polycom Voice solutions which help businesses work efficiently and effectively.

Interactive Intelligence RightNow Partner
Our integration with RightNow Technologies provides call control within the RightNow interface. This allows for agents to make and take calls without ever leaving the application that they are working from.

Our Salesforce integration adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management.

TradeHarbor’s Voice Signature Service provides voice biometric authentication and legally-binding Voice Signatures in a Web Service – enabling trusted interactions Anywhere, Anytime, on Any Platform, using any Device.

Trinicom’s customer interaction management system T5 is integrated with CIC to provide superior interaction handling and knowledge management capabilities, facilitating the best possible customer service.

PathSolutions VoIP Monitor is a new paradigm in identifying the root-cause network faults that create voice quality problems. By using unique technologies that continuously monitor the state of the network, the specific network fault and reason for poor quality calls can be easily identified anywhere in the global network infrastructure. Faults are disclosed in plain-English to aid in rapid remediation.

Xpertdoc Technologies Inc. is a leading provider of document output automation solutions. The Xpertdoc product suite streamlines the process of document production, reducing costs while increasing productivity, speed and quality.