" Reseller-Partner Program | Interactive Intelligence

Partner Program

Interactive Intelligence Partner Program

Innovation. Experience. Value.

Interactive Intelligence Partners worldwide are committed to offering the most innovative yet practical solutions anywhere for contact center automation, enterprise IP telephony, enterprise messaging, self-service automation and SIP-supported VoIP. In turn, the goal for every partner we work with is to help you grow and solidify your business.

As you take a look at our Partner Program, we urge you to evaluate our company's over a decade-long history of "deliberate innovation" along with our strategic direction for the future. Our partner program encourages you to align our products and enablement programs with your own business strategies.

Partner Program Levels

Tiered Partner designations within the Interactive Intelligence Partner Program are structured to recognize your investment in sales, in service infrastructure, and in technical support. These designations also are structured to deliver increased financial rewards as you raise your level of commitment to building an Interactive Intelligence business practice.

Each program designation carries relevant Partner obligations, and in return answers those obligations with distinct, and significant, benefits from Interactive Intelligence. Where you start as our Partner-and how quickly you grow your business-are up to you.

Elite Partner Program

Elite Partners provide full-scale services and support for one or more Interactive Intelligence products. By acquiring requisite sales, technical and support certifications, Elite Partner organizations earn the highest margins possible through implementation, Level 1 Support and other services in addition to sales.

Elite Partners work with an assigned Interactive Intelligence Channel Sales Manager/ Territory Manager for continuous opportunities, and also receive all marketing and business development advantages of the Partner Enablement Program. Elite Partner candidates can begin at the Elite level by obtaining all appropriate certifications, or can migrate from the Premier Partner designation by satisfying Elite-level certification requirements.

Premier Partner Program

Premier Partners focus on sales and receive product training along with marketing and business development support, while an assigned Interactive Intelligence Channel Sales Manager/ Territory Manager also provides ongoing assistance. Long term, the Premier Partner level lets you grow your customer base while providing the framework to earn technical certification, build your own Interactive Intelligence service and support practice, and ultimately move to the Elite Partner level where revenues and margins are much greater.

Referral Agent Program

Referral Agents generate leads and are compensated for each qualified lead that results in a closed deal. Partners at this level are not required to earn technical certifications. Once you identify a potential lead, Interactive Intelligence engages to close the sale and pays you the referral fee.