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Alliance Program

Global Alliance Program

Overview

The Global Alliance Program is a technology partnering program designed to build an ecosystem of value-add solutions and relationships. Engage with Interactive Intelligence to see how together we can turn a combined solution in to a competitive weapon. Access tools and teams to build, test, market and sell a combined competitive solution. Interested? Start the process by selecting Apply Now

  • SIP Validation
  • Desktop Integrations
  • Server Side Integrations
  • Cloud Integrations
  • Template Development
  • Service Integration
  • Sales and Marketing Strategies

Alliance Program

 

Innovator Alliance Partners


Longtime Global Alliance Partner providing digital gateways, session border controllers and IP Phones.

CallScripter is dramatically increasing contact center business performance by ensuring agents provide a consistent customer experience at all times. Delivering the most advanced agent scripting application worldwide, CallScripter enables contact centers to reduce cost, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touch points. View CallScripter brochure.

Product Integration adds contact center capabilities to IBM Lotus Sametime for a comprehensive unified communications solution.

 

By combining the Customer Interaction Center (CIC) with Microsoft solutions at the point of biggest impact – the user’s desktop – you can create an improved experience for both customers and employees. Integrating Microsoft Lync 2010, Lync 2013 or Dynamics CRM with CIC software extends the reach of both solutions in the contact center and the enterprise.

 

The Interactive Intelligence CIC system offers a full integration to the most common Advanced Speech Recognition (ASR) and text-to-speech (TTS) engines from Nuance, as well as other product lines designed to fulfill all speech-enabled application needs.

Interactive Intelligence integrates with a variety of Polycom Desktop and Group systems solutions. Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively over distances, and to enable B2B and B2C collaboration. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings.

The Interactive Intelligence Customer Interaction Center® (CIC) integrations for Oracle Service Cloud or Siebel CRM offer customers a tightly integrated, end-to-end solution for contact center automation in the cloud or on premises. Agents and service ambassadors get an intuitive, enhanced CRM interface to streamline the customer care process.

Our Salesforce integration adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management.

Zendesk offers a Web application to enable its users to submit, update, qualify, assign and share support tickets via email. It also offers a mobile help desk application that enables agents view, create and update tickets with smartphones.

To see more Alliance partners visit http://marketplace.inin.com