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The Global Alliance Program is a technology partnering program designed to build an ecosystem of value-add solutions and relationships. Engage with Interactive Intelligence to see how together we can turn a combined solution in to a competitive weapon. Access tools and teams to build, test, market and sell a combined competitive solution. Interested? Start the process by selecting Apply Now
Longtime Global Alliance Partner providing digital gateways, session border controllers and IP Phones.
CallScripter is dramatically increasing contact center business performance by ensuring agents provide a consistent customer experience at all times. Delivering the most advanced agent scripting application worldwide, CallScripter enables contact centers to reduce cost, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touch points. View CallScripter brochure.
Product Integration adds contact center capabilities to IBM Lotus Sametime for a comprehensive unified communications solution.
By combining the Customer Interaction Center (CIC) with Microsoft solutions at the point of biggest impact – the user’s desktop – you can create an improved experience for both customers and employees. Integrating Microsoft Lync 2010, Lync 2013 or Dynamics CRM with CIC software extends the reach of both solutions in the contact center and the enterprise.
The Interactive Intelligence CIC system offers a full integration to the most common Advanced Speech Recognition (ASR) and text-to-speech (TTS) engines from Nuance, as well as other product lines designed to fulfill all speech-enabled application needs.
Interactive Intelligence integrates with a variety of Polycom Desktop and Group systems solutions. Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively over distances, and to enable B2B and B2C collaboration. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings.
The Interactive Intelligence Customer Interaction Center® (CIC) integrations for Oracle (RightNow Cloud) Service, Siebel CRM or Oracle Sales Cloud offer customers a tightly integrated, end-to-end solution for contact center automation in the cloud or on premises. Agents and service ambassadors get an intuitive, enhanced CRM interface to streamline the customer care process.
Our Salesforce integration adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management.
Zendesk offers a Web application to enable its users to submit, update, qualify, assign and share support tickets via email. It also offers a mobile help desk application that enables agents view, create and update tickets with smartphones.
To see more Alliance partners visit http://marketplace.inin.com
The Interactive Intelligence Alliance program provides the infrastructure for third-party organizations to integrate their solutions with the Interaction Center platform to deliver exceptional customer experience and value.
With ePowerCenter Interaction, ePowerCenter users gain a single interface with embedded controls for managing and tracking phone, fax, email, and Web-based interactions; managing and viewing status; transferring and escalating calls; and more.
Integration with Audiocodes includes digital gateways and IP resource boards.
Our Buzzient integration provides organizations with a single source for searching social sites, as well as monitoring mentions of their company or brand on Twitter, Facebook, LinkedIn, blogs and forums.
Digital Base Productions provides audio on hold, interactive voice response, system messages and greetings in 65 languages. Offering flexible a la carte services and free consultation on your project.
Eptica is the leading European multilingual solution for Customer Interaction Management including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service.
Connected to Interactive Intelligence’s CIC offering, Green Valley offers a unique cross-channel knowledge & customer interaction management platform combining all current and future trends such as social, self service, community and mobile.
Inova Solutions is a global provider of real-time performance management solutions that help contact centers improve their operations through the use of actionable, real-time metrics and consolidated reporting. Reporting outputs include multi-media digital signage, customizable web-based dashboards and wallboards.
Intradiem partners with Interactive Intelligence to provide intraday management solutions to improve the customer experience. Intradiem allows companies to respond to unpredictable events and fluctuating business conditions with a collection of targeted business reflexes that include intraday staffing, task management, queue management and alerts.
With ITyX solutions, medium and large organisations are able to manage, distribute and automatically process text-based customer communication received by email, call, letter, fax, FAQ, chat and social media across all channels on one AI-based communication platform.
Our integration with LiveLOOK allows for agents to easily view and work in their customers screen. With this integration we will offer Co Browsing and the ability to Screen Share between contact center agents and customers.
Our integration with Loquendo includes speech solutions with capabilities in Advanced Speech Recognition (ASR) and Text-to-Speech (TTS).
Macaw Speech is a provider of telephony Speech Recognition Applications. This integration enables companies to create advanced VoiceXML Speech Applications without any knowledge of Speech Recognition techniques or technologies.
Pre-integrating Interactive Intelligence’s Interaction Client call control toolbar to the Microsoft Dynamics CRM application gives users total voice control—along with a screen-popped CRM form containing a customer’s account information each time a call comes in.
Combining the features of the Lync 2010 User Interface and the Interaction Client lets users effectively communicate throughout the enterprise - agents, knowledge experts, business users, everyone.
Our integration with Nuance includes speech recognition and text-to-speech solutions.
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support over 40 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels.
Ping Identity is the Cloud Identity Security leader for simple, proven and secure cloud identity management through single sign-on, federated identity management, mobile identity security, API security, social media integration and centralized access control.
PathSolutions VoIP Monitor is a new paradigm in identifying the root-cause network faults that create voice quality problems. By using unique technologies that continuously monitor the state of the network, the specific network fault and reason for poor quality calls can be easily identified anywhere in the global network infrastructure. Faults are disclosed in plain-English to aid in rapid remediation.
Social media is changing business at an extraordinary pace. Radian6 helps businesses deal with this transformation by providing an enterprise-scale platform to help them monitor and engage in conversations across the social web.
Our integration with RightNow Technologies provides call control within the RightNow interface. This allows for agents to make and take calls without ever leaving the application that they are working from.
TradeHarbor’s Voice Signature Service provides voice biometric authentication and legally-binding Voice Signatures in a Web Service – enabling trusted interactions Anywhere, Anytime, on Any Platform, using any Device.
Trinicom’s customer interaction management system T5 is integrated with CIC to provide superior interaction handling and knowledge management capabilities, facilitating the best possible customer service.
A global leader in headset solutions, VXi Corporation offers best-in-class products that have been helping customers communicate clearly, consistently and naturally since 1989. Designed for all-day comfort in contact centers and offices, VXi headsets meet the highest global standards for reliability, durability and overall product quality.
Xpertdoc Technologies Inc. is a leading provider of document output automation solutions. The Xpertdoc product suite streamlines the process of document production, reducing costs while increasing productivity, speed and quality.
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