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Innovation. Experience. Value.
Delivering the complete solution

Find out more about our contact center, unified communications, and business process automation software and services.

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Take full advantage of the cloud.

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Nemertes Research
Contact Center Total Cost of Ownership

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Contact Center Automation Newsletter

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2014 North American Contact Center Systems
Company of the Year Award

Download Report

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2014 Customer Service Experience Study (Wave II)

View Results

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See how Bentley Systems created
a true multichannel contact center

WATCH THE VIDEO

The next wave of intelligent business communications
Upgrade to 4.0

Speech Analytics
Increased scalability
Cloud and web portal
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CaaS Small Center

Call Center Solutions

A simple and powerful cloud solution designed for small contact centers between 10 and 50 agents.

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Find out about our products...

Contact Center
One platform to manage the service experience

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Unified Communications
Business success across the entire enterprise

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Business Process Automation
A complete foundation for improving processes

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Resource library
Access our whitepapers, guides, downloads, and research...

Upgrade to 4.0

Our latest release, 4.0, takes our call center software solution to even more powerful levels.

Product Demos

View our product demos and see what our call center solutions can do for your business.

Whitepapers

Our extensive library of product related Whitepapers give valuable insight.

Practical Guides

Help your business gain advantage from your call center applications with our suite of guides.

Research Papers

3rd party research documents to bring you up to speed on technology developments and trends

PureCloud

Connect everyone in new, more efficient ways with this communications, collaboration, and customer engagement platform.

Case Studies

Search our list of over 130 case studies and find out how companies improved their business by using our solutions.

Product Literature

Download product brochures, including all of our call center technologies that can benefit your business.

Other vendors offer call center software.

With Interactive Intelligence, your business gets complete solutions.

An all-in-one contact center platform for multichannel interactions, available in the cloud, on-premises, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and enterprise content management to handle even the most extensive information volumes.

From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.

At Interactive Intelligence, it's what we do.