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An all-in-one contact center platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and enterprise content management to handle even the most extensive information volumes.
From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.
At Interactive Intelligence, it's what we do.
10 Dec 2013
Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support Read more...
3 Dec 2013
Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite Read more...
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