Interactive Intelligence, Inc. Privacy Policy

Dear Internet website visitor (“you”):

Thank you for your interest in Interactive Intelligence, Inc. (“Interactive Intelligence”). This Privacy Policy describes Interactive Intelligence’s privacy policy with regard to our Internet website located at http://www.inin.com or any successor Internet website thereto (the “Site”). By visiting the Site, you are accepting the practices described in this Privacy Policy. THIS PRIVACY POLICY MAY CHANGE FROM TIME TO TIME, SO PLEASE CHECK BACK PERIODICALLY.

Interactive Intelligence treats your visit to our Site as we would treat any other interaction with our valued customers and prospective customers: as a private matter between you and Interactive Intelligence. We want you to know up front how we deal with any personally identifiable information you see fit to provide to us during our interactions with you. Therefore, this Privacy Policy will answer the following questions.

What personally identifiable information is collected from you and how will it be used?

In general, you can visit our Site without telling us who you are or revealing any personally identifiable information about yourself. In fact, we encourage anonymous surfing so that you can find out more about who we are and how our products can help streamline business communications and other processes. However, there are times when we may need and request personally identifiable information from you so that we can better serve you.

Interactive Intelligence will only collect personally identifiable information (such as your name, address, telephone number, or e-mail address, employer name, employer address or products and operating systems you use) when it is voluntarily submitted to us at the Site. We will use this information to comply with your request for information or as otherwise disclosed to you at the location on the Site at which you submit your information. For example, if you request technical support assistance, we need to know who you are, what product you are using and in what computer system environment you are using the product in order to respond to your request as efficiently and effectively as possible. If you are interested in signing up for one of our Webinars, the personally identifiable information you provide to us will enable us to tailor the Webinar more closely to your specific needs. Also, when you request a product download from the Site, we want to be able to follow up with you to address any questions you might have about using our products. In addition, from time to time, we may refer to your personally identifiable information to better understand your needs and how we can improve our products and services. We may use that information to contact you.

We will not sell or otherwise transfer the personally identifiable information you provide via the Site to any third party unless (1) otherwise disclosed to you when you submit your information; (2) in connection with the sale of all or substantially all of the assets of a business division of Interactive Intelligence, a line of Interactive Intelligence’s business or Interactive Intelligence’s entire business or merger with another company; (3) to provide needed information to our resellers, partners and contractors who may provide products and/or services to you; (4) as necessary for processing your credit card transactions or on-line support transactions; or (5) for compliance with possible legal or governmental disclosure requirements.. We do not rent, sell or otherwise share information that we gather about our website visitors with outside parties. The bottom line is that all the information that you provide to us via the Site will remain with Interactive Intelligence and/or its resellers, contractors and alliance partners.

We provide links to third party Internet sites strictly as a service to you, and linking with third party Internet sites does not take you off of the Site. Again, your personally identifiable information is not shared with these third parties. However, Interactive Intelligence is not responsible for the privacy practices of third party Internet sites. If you leave the Site you should be sure to read the privacy policy of each Internet site that you visit.

The Site uses information in aggregate form to track the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. No personally identifiable information is revealed to us in this process.

What information may be gathered from children?

The Site is not intended or designed to attract children under the age of 13. Interactive Intelligence does not collect personally identifiable data from any person it knows to be under the age of 13.

What cookies are and how they are used?

Some pages within the Site may use a technology called "cookies". A cookie is a token that a server gives to your browser when you access an Internet website. Cookies are capable of storing many types of data. Cookies help provide additional functionality to the site or to help us analyze site usage more accurately. In all cases in which cookies are used, the cookie will not collect personally identifiable information except with your explicit permission.

Who should you contact if you have any questions concerning this Privacy Policy?

If you would like further information, or to provide feedback about what you like about our Site, this Privacy Policy or how our site could be more useful to you, please contact us at: info@inin.com, or call us at: 317.872.3000.

Please enjoy your visit to the Interactive Intelligence Internet website.

Thank you, and best regards,

Don Brown
CEO & Founder
Interactive Intelligence, Inc.