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Enhancement Request Form
* - Denotes Required Field
First Name:
*
Last Name:
*
Company:
*
E-mail:
*
Product Area:
*
Product or product area related to enhancement
--Please Select--
ACD
Documentation
e-FAQ
eLearning
IceLib
Interaction Administrator
Interaction Analyzer (Speech/Content Analytics)
Interaction Attendant
Interaction Client
Interaction Conference
Interaction Designer
Interaction Dialer
Interaction Director
Interaction Feedback
Interaction Gateway
Interaction Media Server
Interaction Message Indicator (IMI)
Interaction Mobile Office
Interaction Monitor
Interaction Optimizer
Interaction Process Automation
Interaction Recorder
Interaction Scripter
Interaction SIP Proxy
Interaction Supervisor
Interaction Tracker
Messaging Interaction Center (MIC)
Reporting
SMS (Text Messaging)
Speech Recognition/TTS
Telephony/SIP
Third Party Integrations
Voice Mail/Messaging
Web Chat/Web Services
Other
Your Current Product Version:
*
Version of the product you are currently using
Enhancement Summary:
*
Provide a one line summary of the enhancement request you are submitting
Enhancement Detail:
*
Describe the desired enhancement in detail. Include a business case for why this enhancement is needed
Related Support Incident ID(s):
If one or more support incidents were opened relating to this enhancement request, please reference their ID(s) here – these often contain much valuable detail which can be included with this request
Strategic Area(s):
*
Like most software companies, Interactive Intelligence is also focused on strategic directions that will most benefit our customer base and addressable market. Each major software release includes enhancements that address several themes, such as greater reliability, increased scalability, enhanced security, improved mobility, etc. Enhancements that fit within those targeted, strategic directions are also more likely to be included in our product roadmap. Please select one or more strategic area(s) to which your enhancement is related
Eliminate
customization
where feasible
Enhance the
Interaction Media Server
to handle all audio processing in the IC architecture
Create an extensible, consolidated
end-user interface
Upgrade
recording and quality monitoring
capabilities
Provide peerless real-time and historical
reporting
Offer more
mobile
capabilities for more devices
Strengthen our
multichannel
functionality
Widen the range of our
integrations
with other products
Increase
scalability
Extend
Interaction Tracker
Enhance the first all-in-one
process automation
solution
Captcha:
*
Type the code from the image
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