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On July 5, 2011 Interactive Intelligence announced that it had acquired Sydney-based CallTime Solutions, an exclusive reseller of our software suite since 1998. The acquisition expands Interactive’s existing operations throughout Australia and New Zealand.
Additional details regarding the acquisition are included in the FAQ statements below. A copy of the press release is available here.
Q: What are the disclosed details of the acquisition?Interactive Intelligence has purchased 100 percent of CallTime Solutions' privately held stock in an all-cash transaction. CallTime will operate as part of the Interactive Intelligence sales, marketing, support, and services organization in the Australia-New Zealand (ANZ) region. Interactive Intelligence will provide some additional information in an event footnote in its second quarter Form 10-Q, which it will file with the Security and Exchange Commission (SEC) in early August.Q: What was the size of the CallTime organization at the time of acquisition?At the time of the acquisition, CallTime employed 24 people and had principal offices in Sydney and Melbourne, Australia, and Auckland, New Zealand. CallTime has been in business and has operated as an authorized Interactive Intelligence partner since 1998. CallTime exclusively sold Interactive Intelligence products.Q: What were the primary motivations for Interactive Intelligence in making the acquisition?Interactive Intelligence has experienced strong growth in the ANZ region over the last five years. This acquisition is viewed as part of Interactive Intelligence’s strategy of expanding in key geographies following the pattern the company executed in the UK and in Germany. This acquisition is viewed as an effective way to further accelerate growth in ANZ through the immediate addition of sales and support staff, and a good customer base of referencable, brand-name customers.Q: How will customers benefit from the acquisition?All customers in the region will benefit from a larger, more experienced Interactive Intelligence sales and support team. Specifically, the CallTime support and professional services teams are experienced with the full complement of the Interactive Intelligence product line. This increase in staff will enable Interactive Intelligence to provide more services and to better respond to customer inquiries and support needs. As customers expand their businesses and use of Interactive Intelligence products, they will find value in the expanded staff and knowledge base.Q: How many total employees will Interactive Intelligence have in the region upon completion of the acquisition?Following the acquisition, Interactive Intelligence will employ approximately 30 people serving the ANZ region.Q: Are there plans to add employees to serve the region in the future?Yes, there are plans to add both sales and marketing employees.Q: What will become of the CallTime brand?CallTime branding will be converted to the Interactive Intelligence name. All brand transitions are planned for completion within the next ninety days.Q: What does the acquisition mean for Interactive Intelligence’s partner strategy moving forward?Interactive Intelligence remains committed to a “sell-through-partner” strategy in the ANZ region. As Interactive Intelligence has done in other parts of the world where it has acquired a distribution partner, the company will continue to support its other partners in the region. The company will also actively recruit additional partners in the region. Interactive Intelligence has shown an ability to successfully operate a mixed direct and partner selling operation. The resources gained through the acquisitions will be of benefit to all existing and future partners.Q: What are the future support arrangements for existing CallTime customers?Interactive Intelligence will honor existing support contracts entered into between CallTime and its customers. Over time, customers will be transitioned to Interactive Intelligence support agreements. Until notified, CallTime customers will continue to call their regular number for support.Q: Are there planned changes for the physical facilities and locations?The current Interactive Intelligence and CallTime offices in Sydney will be relocated to a larger combined space in Sydney. The location for that larger space is being investigated. Interactive Intelligence will continue to maintain current offices occupied by CallTime in both Melbourne and Auckland.Q: What is the timeline to have all CallTime functions, including sales, support, marketing, and finance completely integrated into the Interactive Intelligence organization?Six months to completion.
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