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Customer Success Stories

Messaging Interaction Center
	Career Education Corporation http://www.careered.com Hoffman Estates, Illinois View Career Education Corporations's full Case Study (77Kb PDF)
	iTELConnect http://www.itelconnect.com Bloomington, Minnesota View iTELConnect's full Case Study (89Kb PDF)
	University of North Carolina Charlotte http://www.uncc.edu Charlotte, North Carolina View UNC Charlotte's full Case Study (79Kb PDF)
	University of Miami http://www.miami.edu Miami, Florida View University of Miami's full Case Study (102Kb PDF)
Customer Interaction Center
	AB&C Group http://www.abcgroup.com McLean, Virginia View AB&C Group's full Case Study (205Kb PDF)
	Alta Resources http://www.altaresources.com Neenah, Wisconsin View Alta Resources' full Case Study (95Kb PDF) View Alta Resources' Customer Video Clip Requires free RealPlayer
	Campus USA Credit Union http://www.campuscu.com View Campus USA's full Case Study in English (203Kb PDF)
	Ceridian Corporation http://www.ceridian.com http://ces.ceridian.com Minneapolis, Minnesota View Ceridian's full Case Study. (407Kb PDF) Quicktime Format: View Ceridian's Customer Video Clip Requires free QuickTime Windows Media Player Format: View Ceridian's Customer Video Clip Requires free Windows Media Player
	ChemPoint.com http://www.chempoint.com Bellevue, Washington View ChemPoint.com's full Case Study. (168Kb PDF)
	Ci Direct http://www.cidirect.com Harlan, Iowa View Ci Direct's full Case Study. (353Kb PDF) View Ci Direct's Customer Video Clip Requires free RealPlayer
	Citizens Gas & Coke Utility http://www.citizensgas.com Indianapolis, Indiana View Citizens Gas full Case Study. (352Kb PDF)
	Computershare http://www.computershare.com Melbourne, Australia View Computershare's full Case Study. (84Kb PDF)
	Cost-U-Less http://www.costulessins.com Rancho Cordova, California View the Cost-U-Less Case Study. (90Kb PDF)
	Creative Memories http://www.creativememories.com St. Cloud, Minnesota View Creative Memories' full Case Study. (286Kb PDF)
	Credit Union of America http://www.cuofamerica.com Wichita, KS View Credit Union of America's full Case Study. (299Kb PDF)
	CryptoLogic / WagerLogic http://www.cryptologic.com http://www.wagerlogic.com Toronto, Canada View CryptoLogic/WagerLogic's full Case Study. (111Kb PDF)
	Delta Dental http://www.deltadentalwi.com Stevens Point, Wisconsin View Delta Dental's full Case Study. (297Kb PDF)
	Education Sales Management http://www.education-sales.net Littleton, Colorado View Education Sales Management's full Case Study. (93Kb PDF) View Education Sales Management's Customer Video Clip Requires free RealPlayer
	Effective Teleservices http://www.effectiveteleservices.com Nacogdoches, Texas View Effective Teleservices's full Case Study (195Kb PDF)
	Finance Center Federal Credit Union http://www.fcfcu.com Indianapolis, Indiana View FCFCU's full Case Study (224Kb PDF)
	First Horizon http://www.firsthorizon.com/ Irving (Dallas), TX View First Horizon's full Case Study (207Kb PDF)
	Firstmark Services http://www.firstmarkservices.com Woodbury, Minnesota View Firstmark Services' full Case Study. (296Kb PDF)
	Glenview State Bank http://www.gsb.com Glenview, Illinois View Glenview State Bank's full Case Study. (297Kb PDF) View Glenview State Bank's Customer Video Clip Requires free RealPlayer
	Health Professions Council of South Africa http://www.hpcsa.co.za Pretoria, South Africa View HPCSA's full Case Study (214Kb PDF)
	Indiana University http://www.iu.edu/ Bloomington, Indiana View Indiana University's Customer Video Clip Requires free RealPlayer
	Irwin Mortgage http://www.irwinmortgage.com Fishers, Indiana View Irwin Mortgage's full Case Study (246Kb PDF)
	KN http://www.kn.nl Badhoevedorp, The Netherlands View KN's full Case Study.
	Mark Facey http://www.markfacey.com Bristol, CT View Mark Facey's Customer Video Clip Requires free RealPlayer
	MetService http://www.metservice.co.nz Wellington, New Zealand View Computershare's full Case Study. (70Kb PDF)
	Nautilus, Inc. http://www.nautilusinc.com Vancouver, WA View Nautilus' full Case Study
	National Recreational Properties, Inc. Irvine, CA View NRPI's full Case Study
	Northern Virginia Community College http://www.nvcc.edu Annandale, Virginia View NVCC's full Case Study. (309Kb PDF)
	NTS Marketing http://www.ntsmarketing.com Lynchburg, Virginia View NTS Marketing's full Case Study. (328Kb PDF)
	Ohdela http://www.ohdela.com Akron, Ohio View Ohdela's full Case Study. (208Kb PDF)
	Oracle http://www.Oracle.com Pleasanton, California View Oracle's full Case Study. (81Kb PDF)
	Pacific Northwest Federal Credit Union http://www.pnwfcu.org View PNWFCU's full Case Study. (298Kb PDF)
	PATLive http://www.patlive.com View PATLive's full Case Study. (109Kb PDF)
	1-800-PetMeds http://www.1800petmeds.com/ Pompano Beach, Florida View 1-800-PetMed's Customer Video Clip Requires free RealPlayer
	Premier Communications http://www.premiercommunications.com Chesham, Bucks, United Kingdom View Premier Communications full Case Study.
	Resort Reservations Network Inc. http://rezrez.com Whistler, BC, Canada View Resort Reservations Network's full Case Study. (1Mb PDF)
	Royal Credit Union http://www.rcu.org/ Eau Claire, Wisconsin View RCU's Customer Video Clip Requires free RealPlayer
	Rust Consulting http://www.rustconsulting.com/ Minneapolis, Minnesota View Rust Consulting's Customer Video Clip Requires free RealPlayer
	Shinse Bank http://www.shinseibank.com/english View Shinse's full Case Study. (92Kb PDF)
	State of Indiana Dept. of Administration Division of Information Technology (DoIT) http://www.in.gov/iot/ Indianapolis, Indiana View DoIT's full Case Study. (398Kb PDF)
	SurfControl http://www.surfcontrol.com/ Scotts Valley, California View SurfControl's full Case Study. (86Kb PDF)
	Triton Technologies http://www.tritontechnology.com/ S. Easton, Massachusetts View Triton Technologies' full Case Study. (349Kb PDF)
	VIPdesk http://www.vipdesk.com Alexandria, Virginia View VIPdesk's full Case Study. (88.5Kb PDF) Quicktime Format: View VIPdesk's Customer Video Clip Requires free QuickTime Windows Media Player Format: View VIPdesk's Customer Video Clip Requires free Windows Media Player
	Walgreens http://www.walgreens.com Deerfield, Illinois View Walgreens full Case Study. (238Kb PDF)
	Xcalibur Contact Centre Zwolle, The Netherlands View Xcalibur's full Case Study in English (210Kb PDF) View Xcalibur's full Case Study in Dutch (211Kb PDF)
Disaster Recovery
	Stanford Federal Credit Union http://www.sfcu.org Palo Alto, California View Stanford Federal Credit Union's full Case Study (245Kb PDF)
e-FAQ
	Aiphone http://www.aiphone.com Bellevue, Washington View Aiphone's full Case Study (91Kb PDF)
	SPS Commerce http://www.spscommerce.com Minneapolis, Minnesota View SPS Commerce's full Case Study (388Kb PDF)
VONEXUS Enterprise Interaction Center
	Aiphone http://www.aiphone.com Bellevue, Washington View Aiphone's full Case Study (91Kb PDF)
	Broyles Kight & Ricafort http://www.bkrlaw.com Indianapolis, Indiana View Broyles Kight & Ricafort full Case Study (144Kb PDF)
	Dupaco Community Credit Union http://www.dupaco.com Dubuque, Iowa View Dupaco Community Credit Union's full Case Study (227Kb PDF)
	Server Products, Inc. http://www.server-products.com Richfield, Wisconsin View Server Products' full Case Study. (423Kb PDF)
	Siemens Energy Services http://www.siemens.co.nz/ses/ Albany, Auckland, New Zealand View Siemens Energy Services's full Case Study. (99Kb PDF)
Hosted Services
	Dawson McAllister Live http://www.dmlive.com Spring Hill, Tennessee View Dawson McAllister Live's full Case Study. (91Kb PDF)
	Varner Commercial http://www.varnercommercial.com Charleston, South Carolina View Varner Commercial's full Case Study. (91Kb PDF)
Interaction Dialer
	Alliance i Communications http://www.allianceicomm.com London, Ontario, Canada View Alliance i Communications full Case Study. (399Kb PDF)
	DSB Groep N.V. http://www.dsb.nl Wognum, Holland View DSB Groep's full Case Study. (20.7Kb PDF)
	Health Benefits Direct http://www.healthbenefitsdirect.com Deerfield Beach, Florida Quicktime Format: View Health Benefits Direct's Customer Video Clip Requires free QuickTime Windows Media Player Format: View Health Benefits Direct's Customer Video Clip Requires free Windows Media Player
	Infocision http://www.infocision.com Akron, Ohio View Infocision's full Case Study. (364Kb PDF)
	Telegen UK http://www.telegenuk.com Brighton, England View Telegen UK's full Case Study.
	Uni-Tel http://www.uni-tel.nl Eindhoven, Holland View Uni-Tel's full Case Study. (22Kb PDF)
Interaction Director
	Infocision http://www.infocision.com Akron, Ohio View Infocision's full Case Study. (238Kb PDF)
	Sensis Pty. Ltd. http://www.sensis.com.au Collingwood, VIC Australia View the Sensis Pty. Ltd. full Case Study. (285Kb PDF)
Voice Recognition
	Communications Data Services (CDS) http://www.cdsfulfillment.com Des Moines, Iowa View Communications Data Services' full Case Study. (196Kb PDF)