Agenda

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Latitude Software Agenda:
Download the Latitude Software agenda as a PDF.

Monday, June 4, 2012

8:30 am – 7:00 pm	Registration and Information Desk Open
9:00 am – 6:00 pm	Introduction to Interactive Intelligence & Tour of Headquarters Pre-registration is required. An additional fee may apply.
9:00 am – 12:00 pm	Contact Center Management Fundamentals Pre-registration is required. An additional fee may apply.
1:00 pm – 4:00 pm	Workforce Management: It's More Than Just Creating Schedules Pre-registration is required. An additional fee may apply.
11:00 am	Interactive Intelligence & Latitude Software Golf Outing Buses depart the JW @ 11am. Shot-gun start at 12pm. Pre-registration is required. An additional fee may apply.
1:00 pm	Indianapolis Motor Speedway Museum Tours Buses depart the JW @ 1pm. Pre-registration is required.
6:30 pm - 7:30 pm	Welcome Reception & Technology Fair

Tuesday, June 5, 2012

7:00 am – 5:15 pm	Registration and Information Desk Open
7:00 am - 8:00 am	Continental Breakfast
7:30 am – 5:30 pm	Technology Fair Open
8:00 am - 8:20 am	Conference Kick-off Joe Staples, Chief Marketing Officer Interactive Intelligence
8:20 am - 8:40 am	Interactive Intelligence Keynote Dr. Don Brown, Founder & CEO, Interactive Intelligence
8:40 am - 10:10 am	Guest Keynote Clayton Christensen, Professor of Business Administration, Harvard Business School
10:30 am – 11:00 am	Interactive Intelligence Overview Dr. Don Brown, Founder & CEO, Interactive Intelligence
10:30 am – 10:45 am	Latitude Software Keynote Carl Harkleroad, Founder & President, Latitude Software Latitude Software customer session only.
10:45 am – 11:45 am	Latitude Software Roadmap Kenny Goedelman, Development Group Manager, Latitude Software & Ian Winder, Product Manager, Latitude Software Latitude Software customer session only.
11:00 am – 11:45 am	Analyst Keynote Drew Kraus, Research Vice President, Gartner, Inc.
12:00 pm - 1:30 pm	Lunch
1:45 pm - 5:30 pm	Break-out Sessions
7:00 pm - 10:00 pm	Indiana State Museum Evening Event Spend an evening at the Indiana State Museum. Enjoy cocktails, dinner and live entertainment while networking with other Interactions 2012 attendees, Interactive Intelligence and Latitude Software employees.

Wednesday, June 6, 2012

7:30 am – 5:30 pm	Registration and Information Desk Open
7:30 am - 8:30 am	Continental Breakfast
7:30 am – 5:30 pm	Technology Fair Open
8:00 am - 8:45 am	Interactive Intelligence Customer Keynote Mark Notarainni, Vice President of Customer Care, Intuit
8:00 am - 8:45 am	Latitude Software Customer Keynote John H. Bedard, Jr., Managing Attorney, Bedard Law Group, P.C.
9:00 am - 11:45 am	Break-out Sessions
11:45 am - 1:30 pm	Lunch
1:45 pm – 5:30 pm	Break-out Sessions
6:30 pm - 10:00 pm	Customer Awards Cocktail Reception & Dinner JW Marriott Grand Ballroom All attendees welcome

Thursday, June 7, 2012

7:30 am – 10:30 am	Information Desk Open
7:30 am - 8:30 am	Continental Breakfast
8:00 am - 8:45 am	Industry Expert Panel
8:00 am - 12:00 pm	Latitude Software Experts
8:00 am – 10:15 am	Technology Fair Open
9:00 am – 10:45 am	Break-out Sessions
11:00 am – 12:00 pm	Interactive Intelligence Closing Session Dr. Don Brown, Founder & CEO, Interactive Intelligence