Interactive Intelligence invites you to take a peek at their unified communications solutions in a customized webinar where the audience drives the content.

During this 60 minute session we’ll ask you, the attendee, to steer the live demonstration. We’ll poll the audience on a variety of topics just before we start, so the demonstration will focus on what the attendees are interested in covering. And we’ll continue to field questions during the demonstration to keep the focus on what you think is important.

Demos are presented every Wednesday at 1:00pm Eastern (6:00pm GMT).

 

Topics covered will include:

• The Interactive Intelligence all-in-one Customer Interaction Center™
• Unified Communications
• Presence Management
• Instant Messaging
• Dialing personal contacts from within Outlook
• Call controls embedded within Outlook
• Voice Conferencing
• Unified Messaging
• E-mails, Voicemails, Faxes
• Accessing your UM inbox via your email client, a browser or the telephone using speech commands
• Mobility
• Third-party embedded presence and call control
• Integration with Microsoft® Lync™ Server 2010
• Integration with IBM Sametime®
• Communications-Based Process Automation
• Intelligent queuing and routing of process work items
• Real‐time monitoring including statistics and alerts to errors and delays
• Process Reporting to identify bottlenecks and streamline your process even more

Questions Welcome!
Participants can call in or use live chat to be part of the demonstration. We’ll be answering any questions you have, making this web demonstration truly customized to your needs.