Weekly Live Web Demonstration - All-in-One Contact Center Solutions

See Interactive Intelligence contact center solutions in action and learn what they can do for your business. Join us for an interactive online webinar.

During this 60 minute session, experience the capabilities that help organizations transform their call centers into multichannel customer engagement centers. See for yourself how our single, easy to use platform can equip you to improve operational and employee performance, and deliver exceptional customer experiences.

We'll take questions during the demonstration to make sure we don’t miss anything that’s important to you.

Demos are available every Wednesday at 11:00 a.m. Eastern (3:00pm GMT).


Topics covered will include:

  • The Interactive Intelligence all-in-one platform
  • The Agent experience
    • Handling of calls, emails, faxes, chats and more
    • CRM integration and screen pops
    • Agent assistance and self-service
  • The Supervisor experience
    • Real-time monitoring, coaching, recording, and speech analytics
    • Real-time stats and alerts
    • Quality monitoring
  • The Administrator experience
    • Moves, adds and changes
    • Recording rules
    • Outbound campaign management
  • The Customer experience
    • Enhanced IVR routing for self-service and/or agent assisted options
    • In-queue options to leave voicemail or call back requests
    • Post-call surveys for real time feedback

    Questions Welcome!

    Participants can call in or use live chat to be part of the demonstration. We’ll be answering any questions you have, making this web demonstration truly customized to your needs.