With all the tools they need in one place, your agents not only offer service faster and more completely, they make “exceptional” the norm.

By integrating the RightNow® CX Suite with the Interactive Intelligence Customer Interaction Center® (CIC), agents handle more interactions, across more channels, more rapidly. At the same time, they improve the contact center experience for every customer they serve.

Hear from RightNow and Interactive Intelligence on how agents are able to efficiently enrich the service experience and strengthen customer relationships to drive retention and build customer loyalty.

Key topics of this Webinar:

• How organizations are managing the transition from traditional phone and email channels to include social and Web
• Mega trends driving the transformation from call center to customer experience center
• How RightNow customers have successfully integrated the RightNow CX Suite with the CIC solution to adapt their contact center to new channels and drive agent productivity