Virtual customer care continually delivers proven superior results over brick-and-mortar call centers, including improved customer satisfaction scores, increased average order size and higher conversion rates. Should your business trade in its brick-and-mortar call center for a new virtual model?

Join us for an information-packed webinar designed to help attendees determine when a virtual call center is right for their needs.

Sally Hurley, President and Co-Founder of VIPdesk, the pioneer of the virtual call center model, will discuss:

• Growth of virtual call centers - what brand leaders are using them today
• Benefits of virtual vs. brick-and-mortar call centers
• Launching and managing a virtual call center
• Consideration related to the virtual call center model including managing, training, and technology issues involved with home-based agents
• How to gauge virtual call center success

Brad Herrington, Sr. Solutions Marketing Manager, Interactive Intelligence will hold an interactive conversation with Sally discussing how to make the virtual call center model work for you.