Events

An Expert's View: Training and Managing Home Based Agents

Training and managing a home-based work force can be quite challenging, especially for managers new to the concept of a home-based workforce. However, when done properly, the home-based model promotes business continuity, operational efficiency, flexible staffing, and creates a dynamic workforce.

Training and Managing Home Based Agents 

Hear from Sally Hurley, President and Co-Founder of VIPdesk, the pioneer of the virtual call center model, to learn training and managing home-based agents essentials, including:

  • How to build a curriculum for remote learning
  • How to design or convert an existing training program for remote delivery
  • The tools and technology necessary to deliver virtual learning
  • The remote training methodology and assessment process
  • How to provide ongoing education
  • Keys to managing a virtual team
  • The tools, team structure and culture to support home-based agents

Brad Herrington, Sr. Solutions Marketing Manager, Interactive Intelligence will hold an interactive conversation with Sally discussing how to get your home-based call center operation on track to deliver increased service levels and sales conversions, and decreased cost per contact.