Interactive Intelligence - Call Center Software
Portal Login Interact with Us How Can I Buy?
 
Skip navigation links
Product Solutions
Services
Partner Programs
Interactive Resource Center
Events
About Us
Careers
Blog
 
Events

"We chose the Interactive Intelligence software based on it's open architecture for maximum customization."

-ChemPoint.com

 

Skip navigation links
Events
Webinars
Special Events
Tradeshows
Speaking Engagements
An Expert's View: Training and Managing Home Based Agents 
 
Training and managing a home-based work force can be quite challenging, especially for managers new to the concept of a home-based workforce. However, when done properly, the home-based model promotes business continuity, operational efficiency, flexible staffing, and creates a dynamic workforce.

Training and Managing Home Based Agents

Join Sally Hurley, President and Co-Founder of VIPdesk, the pioneer of the virtual call center model, to learn training and managing home-based agentsessentials, including:

  • How to build a curriculum for remote learning
  • How to design or convert an existing training program for remote delivery
  • The tools and technology necessary to deliver virtual learning
  • The remote training methodology and assessment process
  • How to provide ongoing education
  • Keys to managing a virtual team
  • The tools, team structure and culture to support home-based agents

Brad Herrington, Sr. Solutions Marketing Manager, Interactive Intelligence will hold an interactive conversation with Sally discussing how to get your home-based call center operation on track to deliver increased service levels and sales conversions, and decreased cost per contact.

 
>> Sign up for this Free Webinar Today! <<
     
Portal  |  Interact  |  Buy  |  Privacy Policy  |  Legal