In the growing world of IP contact centers, remote at-home agents and "competitive advantage" simply go together.

Learn how you can extend your contact center beyond the walls of an office to incorporate the most effective resources available… and to extend your geographic reach, increase customer satisfaction and raise revenue levels.

We’ll also discuss the At-home Agent Advantage and how remote agents average only a 10% attrition rate, are 25% more productive, and cost $11 less per hour to employ.