In the current uncertain economic climate, there are no guarantees!What will happen tomorrow is anyone’s guess.
The only thing that is certain is the need to retain customers and enhance your customer service experience.
In this 45-minute presentation, we‘ll take a close look at how to enhance the customer service provided by your contact centre operations:
Hear From an Expert
Audrey William, ICT Research Director, Frost & Sullivan, will outline
- Key trends in the current downturn
- Why managing your customers by using the right technology is critical
- How contact centres can save costs and manage customer expectations by deploying cutting edge contact centre solutions
Gary Blough, VP Worldwide Sales, Interactive Intelligence, will discuss
- Optimising agent customer service
- Remote agents and deploying just in time service availability
- Multi-channel communications
- Self-service Options
- How to ensure you are providing AAA service to your customers(recording, agent monitoring, supervisor assist)
Host: Philip Clapham, Pre-Sales Consultant, Interactive Intelligence