In the current uncertain economic climate, there are no constants. What will happen tomorrow is anyone’s guess. The only thing that is certain is the need to cut costs and pare down your balance sheet. Luckily, there is a way to do this while simultaneously improving the customer experience via utilization of a virtual call center. Join us for an informative Webinar guaranteed to help attendees learn how the virtual call center model can help their business and their bottom line.

This free, live Webinar, presented by Addison Hatch, Senior Vice President, Service Delivery of VIPdesk, will answer these questions:

• What is a virtual call center?
• How can your business save money by going virtual?
• How can a virtual call centers make your business more adaptable?
• How virtual customer care can improve the customer experience, and thus customer spend?
• What companies are successfully utilizing the virtual call center model?

Brad Herrington, Sr. Solutions Marketing Manager from Interactive Intelligence will discuss… the role and importance of implementing a communication solution for the ease of management of emails, calls, and chats coming into the call center.