Presented by :

• Wayne Beall, VP Technology, Electronic Delivery of Educational Systems Federal Credit Union
• Alfredo Rizzo, Sales Engineer with Adapt
• Rick Chin, Manager, Solutions Marketing, Interactive Intelligence

As VP Technology, Electronic Delivery of Educational Systems Federal Credit Union, Wayne Beall is an expert on how an IP business communication solution can make a significant impact on enterprise-wide business processes, lead to significant savings in office and staffing costs, and increase satisfaction within the member base.

Listen to our interactive Q&A session to learn how technologies have converged in such a way to successfully improve member service — and how to overcome the technical, cultural and management barriers that prevent many credit unions from implementing an IP telephony solution.

Discover a solution that will allow your credit union to:

• Bring your contact center, branches and HQ buildings onto a single platform — securely, with access to all applications — and handle multi-channel interactions from anywhere through a common ACD
• Maintain business continuity in case of outages, disruptions or disasters
• Securely record member interactions: calls, emails, faxes, web chats, and agent screens
• Improve staff efficiency while handling outbound dialing for collections, marketing, and welcome calls to new members
• Offer post call surveys that allow members to help you improve your service levels

Don’t miss your opportunity to learn from this team of experts about the Educational Systems Federal Credit Union success story, and how you can deploy an IP telephony solution of your own.

This webinar is on-demand for your convenience. Register now to gain access.

   

Contact Info:
If you have questions, or for more information, please contact Interactive Intelligence Marketing at 317.872.3000 or e-mail info@inin.com.