Communications as a Service (CaaS) is rapidly gaining acceptance with contact centers of all sizes as an alternative to premised based systems. This is a reflection of today’s economic realities and cost cutting mandates, while organizations still push for improved customer service that retain customers and differentiate from competitors. Join Joe Staples, Sr. Vice President of Worldwide Marketing, Interactive Intelligence and Roe Jones, Product Manager, Interactive Intelligence for this webinar to learn how CaaS solutions can:

• Reduce your capital expenditure and eliminate ongoing costs for maintenance, support and software upgrades
• Enable a migration to VoIP or extend your investment in existing communication infrastructure via integration
• Enhance the customer experience by adding advanced contact center services such as multi-channel ACD with recording, supervisory features, post call surveys, outbound dialing and much more
• Provide predictable monthly costs with the flexibility to increase agent staffing, and capacity as necessary
• Examine three deployment options that can impact information security, deployment costs, and flexibility
• Maintain visibility and control of customer interactions in a multi-site environment with agents working at headquarters, branch offices or at home