The winds of change in enterprise customer care, information management and process control are reaching hurricane-force right now, and nowhere are they blowing more fiercely than around that epicenter of information flow known as the multi-channel contact center. What are these winds of change and are you affected by them?

• Recognition of the contact center as a competitive differentiator and revenue driver
• Pending arrival of the “real-time” contact center
• Spread the increased acceptance of unified communications and use of collaborative tools
• Economic conditions that are driving cost savings and time savings in workflow processes
• Growing interest in communications-enabled business processes

Join us to learn why the next 3 to 5 years will be a transformational period for CIOs and line-of-business managers. We’ll discuss the benefits of removing human latency from business operations as IP PBX, contact center and adjunct media server applications begin to collaborate directly with other enterprise operational systems.

Zeus Karravala, Senior Vice President of Enterprise Research, Yankee Group and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, will discuss how today’s contact center is morphing into the Anywhere Enterprise™ business process controller of the future.