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Events

"We chose the Interactive Intelligence software based on its open architecture for maximum customization."

-ChemPoint.com

 

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Events
Webinars
Special Events
Tradeshows
Speaking Engagements
Trade Shows
Internet Telephony East, 2 Feb 2009 - 4 Feb 2009
Miami Beach Convention Center, Miami Beach, FL, Miami
Call Center Demo, Miami, 25 Feb 2009 - 27 Feb 2009
Hyatt Regency Miami, Miami, FL, USA
Microsoft Convergence 2009, 9 Mar 2009 - 12 Mar 2009
Ernest N. Morial Convention Center, New Orleans, LA, USA
VoiceCon Spring 2009, 31 Mar 2009 - 2 Apr 2009
Gaylord Palms, Orlando, FL, USA
Help Desk Institute Annual Conference & Expo, 6 Apr 2009 - 8 Apr 2009
Mandalay Bay, Las Vegas, NV, USA
ACUTA National Conference, 19 Apr 2009 - 21 Apr 2009
Hyatt Regency, Atlanta, GA, USA
The 8th Annual Government Customer Support Conference & Expo 2009, 4 May 2009 - 6 May 2009
Hilton, Old Town Alexandria, VA, USA
Call Center Demo Austin, 1 Jun 2009 - 3 Jun 2009
Renaissance Austin Hotel, Austin, TX, USA
Gartner Enterprise Networking & Communications Summit, 14 Sep 2009 - 16 Sep 2009
Gaylord Palms, Orlando, FL, USA
ACCE, 6 Oct 2009 - 9 Oct 2009
Mandalay Bay, Las Vegas, NV, USA
Gartner Symposium ITxpo 2009, 18 Oct 2009 - 23 Oct 2009
TBD, Orlando, FL, USA
Internet Telephony West, 27 Oct 2009 - 29 Oct 2009
Los Angeles Convention Center, Los Angeles, CA, USA
Speaking Engagements
Rachel Wentink, Director, Product Management
3 Feb 2009 04:00 PM - Internet Telephony East, Miami Beach Convention Center, Miami Beach, FL, USA
Operational Efficiency in the Contact Center
In this time of tight budgets, how can contact centers provide top notch service at the lowest possible cost? Join us to explore ways in which technology and business process can meet to ensure that goals are met and budgets are not stretched.
Jim Borum, Sr. Vice President – Client Services
26 Feb 2009 03:15 PM - Call Center Demo, Hyatt Regency Miami, Miami, FL, USA
Harnessing Technology to Get Meaningful Metrics
Metrics in today’s contact centers must reach far beyond tactical-oriented information, and deliver insight on caller experiences, business impact and organization-wide responsibilities. If your center is trying to up the strategic ante and tackle measures such as First Call Resolution, Voice of the Customer, and multimedia/multichannel contact handling, this panel is for you! We’re bringing together a team that can tell you not just the “what,” but the “how” of capturing, reporting, and communicating the things that really matter to your organization and your customers.
Jim Borum, Sr. Vice President - Client Services
27 Feb 2009 01:45 PM - Call Center Demo, Hyatt Regency Miami, Miami, FL, USA
Improving Efficiencies and Service with Text Chat
There’s a lot of talk these days about incorporating text chat into contact centers—but what are the real benefits? Find out how RDI Marketing Services, a provider of call center services, is using chat to improve service and streamline operations for its diverse client base. They’ll share how using this technology—both externally with clients and consumers, and internally between agents, supervisors and remote agents—has allowed them to realize benefits not possible with phone-only interactions. You’ll get the hard data you need to determine whether chat is right for you.
     
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