Experts agree that Cisco Systems has been the dominant player in enterprise IP-communication desktop for the last several years. Many businesses have invested significantly in Cisco Unified Communications Manager for their telephony infrastructure, and they consider Cisco an important long-term strategic partner.

That’s why the Interactive Intelligence Customer Interaction Center® (CIC) platform and Cisco Unified Communications Manager work together seamlessly, leveraging the IP architecture to deliver enhanced customer service.

Listen to our recorded eSeminar to learn how businesses are innovating around this combined solution to:

• Meet the specific needs of their customer-focused contact centers
• Ease IT overhead
• Maximize existing investments in Cisco Unified Communications Manager and other Cisco collaboration applications

Download this exclusive event to hear real-world examples of companies that have evaluated and leveraged the combined CIC-Cisco Unified Communications Manager solution. Experts explore the strategic synergies, architectural considerations, and four simple options for integration via the SIP communications standard.

If you’ve already selected Cisco for your business users, look to Interactive Intelligence for your contact center. Put it all together, and you have a winning combination to help your IT and contact center better meet the needs of your business.