Interaction Update will present the latest information how your business and the Interaction Center products can working together to meet your goals. Spend a day with other Interactive users learning more about the latest updates for the Interaction Center technology and what’s coming soon, including Interaction Process Automation, Interaction Optimizer, ROI sessions, and more. Sessions will appeal to users of all levels – business or technical, customer or partner.  Download Full Agenda

August 12, 2009                                                                             
Irvine Marriott                                                                                                  Sponsored by:
18000 Von Karman Avenue                                                                                                                                       Irvine, CA                                                                                            
(949) 553-0100
Hotel Rate: $149/night                                                                 

Week's Schedule - see below for more information

 

Mon, August 10	Tues, August 11	Wed, August 12	Thur, August 13	Fri, August 14
Contact Center Best Practices Workshop		Interaction Update Seminar	Interaction Center Reporting Workshop
			Demo Training (Partner Only)

Come early and attend the Contact Center Best Practices Workshop -
Monday, August 10 – Tuesday, August 11
Contact Center Best Practices will be offered at the Irvine office. This workshop provides the knowledge to leverage the Interaction Center technology for the contact center. Retail price $1,500.
Additional information 
Register Now!

Stay after the Interaction Update and attend Interaction Center Reporting Workshop
Thursday, August 13 – Friday, August 14
Interaction Center Reporting will be offered at the Irvine office. This workshop provides the knowledge to leverage the Interaction Center technology to best evaluate past performance and to assist in process improvement and forecasting. The course focus on the data fields in Interaction Supervisor® Historical Reports, and allow students to discern the meaningful metrics for their organizations. Retail price $1,500.
Workshop Info
Register Now! 
Any education questions or help in registering GSAdmin@inin.com

**Special Promotion for those attending the Interaction Update**

Receive $200 off if you register for one workshop; $500 off if you register for both workshops
(please put this in the note section of the registration form so the discount is applied)

For Partners - Demo training 
Thursday August 13 – two sessions: AM (8:30 -12:00 ) or PM (1:00-4:30) session.
The training will be held in the Irvine office simulation room. Sign up now…space is limited. 
Register Now!