Is it time to update your contact center’s technology?

Join COPC Inc. and Interactive Intelligence (i3) for a 60-minute webinar on August 20, 2009 discussing the hottest trends in call center technologies and learn how to apply these technologies within your contact centers.

Discover technology tips for:

• Simplifying agent desktops
• Skills-based routing for both voice and non-voice interactions
• Customer self-service capabilities
• Virtual contact centers
• Media-Blending
• And more!

Although you may already have similar capabilities within your call center, this webinar will help you verify your organization is using existing tools in the most efficient and effective methods possible.

Who: COPC Inc. and Interactive Intelligence

• Alton Martin, COPC Inc. CEO
• Scott Casson, COPC Inc. Director of Technology Services
• Andy Phillips, Interactive Intelligence Technical Sales Consultant

What: CCPF Webinar: How Do You Know that it's Time to Update your Contact Center’s Technology

Where: Contact Center Performance Forum. Register Now!

When: Thursday, August 20, 2009, 1:30 PM - 2:30 PM EDT

Cost: FREE

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer