Legislative and regulatory compliance represents the fundamental link between every market segment (first-party credit grantors, third-party agencies, debt buyers, and collection law firms) and across all asset classes (credit cards, healthcare, utilities, telecommunications, student loans, etc.) in the accounts receivable management (ARM) industry. Compliance is at once a legal requirement, a reputation risk management strategy, an ethical imperative, and an unavoidable operational expense for debt collection service providers. But successful compliance is also an ongoing and mutable challenge for these companies.

In an effort to help receivables management companies achieve compliance with federal and state laws and regulations, Interactive Intelligence, Latitude Software and insideARM.com queried a group of ten ARM industry professionals about the future trajectory of major compliance issues in 2012.

Topics:

• Collecting from the New Unemployed
• A New Sheriff in Town: The CFPB
• State Chain of Title Requirements
• Market Insight into Healthcare Collections
• Preventable Lawsuits
• PCI Compliance