Hear from Sally Hurley, President and Co-Founder of VIPdesk, the pioneer of the virtual call center model, to learn training and managing home-based agents essentials.

Should your business trade in its brick-and-mortar call center for a new virtual model?

Hear from industry and independent expert Steve Leaden as he outlines his recommendations during this webinar brought to you by TRCA and sponsored by Interactive Intelligence.

Download this exclusive recorded webinar to hear real-world examples of companies that have evaluated and leveraged the combined CIC-Cisco Unified Communications Manager solution.

Learn how you can extend your contact center beyond the walls of an office to incorporate the most effective resources available.

Proactive Communications: Outbound’s Friendly Face

View this exclusive Webinar jointly produced by RightNow and Interactive Intelligence

Businesses lose significant time and money from human errors and latency. Hear Interactive Intelligence CEO Dr. Don Brown share how Communications-Based Process Automation (CBPA) can benefit your business, including actual examples from applied CBPA products.

This webinar will expore the value and importance of a CaaS solution for your business, as well as tackle the common questions associated with choosing a CaaS vendor.

Find out how CaaS solutions can reduce your capital expenditure and eliminate ongoing costs for maintenance, support and software upgrades, plus enhance the customer experience.

We'll help you dig deeper into the impact that "taking control" with a cloud-based solution can have on your business so you can make the right decision.

Find out how you can gain access to the latest in call center technology NOW, instead of spending today’s limited budgets to keep old systems running.

This recorded webinar discusses why cloud ROI can vary significantly relative to its on-premise alternative depending on your specific situation and requirements.

In today's "anywhere, anytime" customer-focused insurance business environment, operating a high-performance contact center is more important than ever. Listen to this webinar on demand.

Hear from a group of ten ARM industry professionals about the future trajectory of major compliance issues in 2012.

Download this free webinar and learn how you can overcome the calling compliance obstacles that face the Accounts Receivable Management industry.

View this recorded virtual event from Microsoft.