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Aug10

97% Fat Free and Confusing Statistics

Posted on 10 Aug 2010 by Matt Taylor
A recent discussion with a customer reminded me of the misunderstood and misleading nature of statistics.  The customer ran a test with a changed configuration and came back with the response "it only improved by 3%".  I asked for more det ...[Read More]
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Aug10

Why Net Neutrality Matters

Posted on 10 Aug 2010 by Tom Fisher
I woke up the other day and discovered that my home phone was not working.  No dial tone, no 411 and most importantly for me with two little kids no 911 service in the unfortunate case that we would need it.  Having worked with more than one pho ...[Read More]
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Jun21

Technobabble vs. The Box of Rocks Approach

Posted on 21 Jun 2010 by Tom Fisher
Last week we were working with a prospective customer trying to help them understand what a SIP media server does, how it works and why it is such a differentiator for us competitively.  Being a team of engineers this is how the conversation ended u ...[Read More]
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Jun21

"____ as a Service", the greatest thing since....

Posted on 21 Jun 2010 by Abi Chandra
One of the things I would look forward to as a youngling, growing up in middle class India in the 1970’s was the once a month treat my mom would make for me and my sisters:  an English breakfast plate comprised of eggs, baked beans, jam (jelly in ...[Read More]
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May17

Those Who Forget History...

Posted on 17 May 2010 by Abi Chandra
“Those who cannot remember the past are condemned to repeat it.”  While this well-known quote by George Santayana stems in one of his writings from 1905, these wise words have been true since the beginning of human history.  The practical applic ...[Read More]
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May07

Top 5 Reasons Web Apps are better than Desktop Apps

Posted on 07 May 2010 by Peter Nees
Top 5 Reasons Web Apps are better than Desktop Apps Last time I shared my thoughts on why Desktop Apps are better than Web Apps.  This time I’m talking about the advantages of Web Apps. Top 5 Reasons Web Apps are better than Desktop Apps Web Apps ...[Read More]
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May06

Video....who cares what the customer wants.

Posted on 06 May 2010 by Tom Fisher
About two weeks ago Abi Chandra one of our best engineers and also the star of the movie French Fries and Curry (available on Netflix now!) decided to do some video's of our white boarding sessions.  These sessions were designed to assist partners a ...[Read More]
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Apr12

IP Telephony: A subtle contributor to the Green Revolution

Posted on 12 Apr 2010 by Abi Chandra
During a recent conversation with one of our customers, I was asked to provide some information about how Interactive Intelligence products contribute, if at all, to the advancement of a greener future.  I immediately remembered a presentation cre ...[Read More]
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Mar30

Top 5 Reasons Desktop Apps are better than Web Apps

Posted on 30 Mar 2010 by Peter Nees
Top 5 Reasons Desktop Apps are better than Web Apps Desktop Apps… 1.       Can conveniently run in the background and pop windows or notifications in a friendly manner Have you seen web apps try to pop windows or notifications?  They are not al ...[Read More]
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Mar19

Cloudy, with a chance of hosting.

Posted on 19 Mar 2010 by Brad Herrington
Is there any hope left for premised based technology? I’m starting to wonder. At the beginning of the year one of my fellow bloggers, Joe Staples, listed 'The Cloud and CaaS' as his number one hot topic of 2010. Ahead of even business process auto ...[Read More]
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