Mar12

Deploying VOIP via the Internet

Posted on 12 Mar 2010 by Tom Fisher

Over the past few months we have been seeing a larger and larger portion of our customer base inquiring on the feasibility of running agents over the Internet for voice. This is being further driven by ultra high speed connectivity provided by FI ...[Read More]

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Mar04

Six Degrees

Posted on 04 Mar 2010 by Abi Chandra

Last weekend I was helping my niece research the history of telecommunications for a school paper. The following is my attempt to present some interesting historical facts in a way that would make even Kevin Bacon proud. Alexander Graham Bell a ...[Read More]

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Feb26

Warranty, Maintenance and Support

Posted on 26 Feb 2010 by Peter Nees

How would you define these three terms: warranty, maintenance and support? Many times in conversation I hear these terms used interchangeably. I’m guilty of it too as there can be overlap in the definition of these terms. However, I will argue ...[Read More]

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Jan29

Coming soon to a contact center, the iPad. Wait...What?

Posted on 29 Jan 2010 by Brad Herrington

Ok, maybe a bit premature, but I have a buddy that manages a contact center with a contingent of remote agents and a few mobile enterprise users. He loves using the latest bleeding edge technology and playing with any toy he can get his hands on. ...[Read More]

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Jan27

Death to Death by PowerPoint

Posted on 27 Jan 2010 by Abi Chandra

We have all been there, sitting in that conference room, trying to tune out the monotonous voice of the “presenter with unlimited slides.” The lucky ones came up with an excuse at the last minute like, “Sorry, my kids just texted me and apparentl ...[Read More]

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Dec24

A Great Day for IPA

Posted on 24 Dec 2009 by Tom Fisher

You ever have one of those days when you truly realize the power of a good team? When you pack up the PC to go home and truly feel good about what a team of folks was able to accomplish out of their sheer willingness to accept a challenge and run ...[Read More]

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Dec24

‘Tis The Open Season

Posted on 24 Dec 2009 by Abi Chandra

The end of December is always a time for nostalgia. A New Year is just around the corner. Newsweek and Time magazines have published their year-end issues, and the National Enquirer commences the craziest moments of the year countdowns. Likewis ...[Read More]

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Nov19

Voicemail, the next generation thinks it’s ‘totally big’...

Posted on 19 Nov 2009 by Brad Herrington

I was recently tasked with presenting our current voicemail strategy, market numbers, products, etc, to an analyst firm compiling a report on the voicemail market. Why me? Because I have a good knowledge of our messaging products and little autho ...[Read More]

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Nov19

Video Enabled Contact Center–The other VoIP

Posted on 19 Nov 2009 by Abi Chandra

“As broadband connections grow and penetrate the market, more IP video services will be consumed. By 2011 more than 60% of contact center traffic is expected to be video traffic resulting in higher customer satisfaction” As I read the above state ...[Read More]

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Oct25

Death of the Data Center?

Posted on 25 Oct 2009 by Tom Fisher

While making dinner the other night I happened to have Jim Cramer's Mad Money show on for some background noise. This happened to be the day that Intel announced their blowout earnings and the addition of several new chip designs that allow them to ...[Read More]

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Archives

Tags

Deploying VOIP via the Internet

Six Degrees

Warranty, Maintenance and Support

Coming soon to a contact center, the iPad. Wait...What?

Death to Death by PowerPoint

A Great Day for IPA

‘Tis The Open Season

Voicemail, the next generation thinks it’s ‘totally big’...

Video Enabled Contact Center–The other VoIP

Death of the Data Center?