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Jan13

A few UC and contact center products show up at Consumer Electronics Show

Posted on 13 Jan 2012 by Brad Herrington
This week saw the 2012 installment of the International Consumer Electronics Show (CES) in Las Vegas. Most of the buzz is obviously around consumer facing products, but there is some crossover into the unified communications and/or contact center ...[Read More]
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Oct24

Hear Me Out 2 - a picture blog for 'ear'ritating issues

Posted on 24 Oct 2011 by Abi Chandra
I begin by thanking all of you for the tremendous response to my previous video blog titled Hear Me Out.  Based on your feedback I decided to follow up with a sequel picture blog which will introduce us to a variety of tools used to help identify ...[Read More]
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Sep09

Is It Still Good to Talk?

Posted on 09 Sep 2011 by Christian Ehinmola
So, is it still good to talk? New research from a popular price comparison website shows that 58% of the British make less than one mobile call a day and 44% make less than one call a day on their home landline. So is the art of conversation real ...[Read More]
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Sep06

Hear Me Out - a Vlog (video blog)

Posted on 06 Sep 2011 by Abi Chandra
Even though I work primarily on the Pre-Sales side designing and architecting customer solutions, it is not uncommon for me to help with Post-Sales support.  I will usually become involved at that juncture when a customer voices concerns about poo ...[Read More]
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Jun28

Technology is Not Always the Answer

Posted on 28 Jun 2011 by Tom Fisher
As with most of you, a major portion of my career and life in general revolves around technology.  Whether it be my iPhone apps, iPad Apps, Microsoft Lync or self-service applications provided by my bank, broker or other companies I do business wi ...[Read More]
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Mar14

The Rise & Rise of Video Conferencing

Posted on 14 Mar 2011 by Christian Ehinmola
The Rise & Rise of Video Conferencing So, this week, I‘ve been at a Trade Show in the UK (www.ucexpo.co.uk), and from previous years attendance at this show, I’ve noticed a distinct rise in the number of companies promoting video conferencing ...[Read More]
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Feb27

Cloudy With A Strong Chance of Green

Posted on 27 Feb 2011 by Abi Chandra
2011 is already meeting up to the various industry analysts’ forecasts: it sure is getting cloudy.  That is evident with the amount of new architectures that I am designing for my prospective customers.    From an architecture design perspective, ...[Read More]
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Jan26

IPv4 is (almost) dead! Long Live IPv6: Should we care?

Posted on 26 Jan 2011 by Christian Ehinmola
The Internet currently uses IP version four (IPv4) addressing format that is now almost thirty years old… So, the range of internet addresses within the IPv4 realm is expected to run out sometime in November 2011… The upper limit of addresses pos ...[Read More]
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Jan14

Remote Agents and the value of real time speech analytics

Posted on 14 Jan 2011 by Brad Herrington
Back in October we presented an upcoming new product (Interaction Analyzer) with a feature called ‘Real Time Speech Analytics’, at our annual gathering of partners, consultants and analysts. We did a live demo and had a focus session that generate ...[Read More]
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Nov15

Solution Storming Sessions

Posted on 15 Nov 2010 by Abi Chandra
Detailed Discovery Sessions have typically been conducted prior to implementation of a customer solution after contracts have been signed for a certain product or solution.  These sessions allow the services representatives of a vendor to configur ...[Read More]
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