Apr26

The Insurance Blame Game

Posted on 26 Apr 2012 by Jennifer Wilson

I recently ran across an article in Insurance Networking News highlighting a report by J.D. Power and Associates entitled the ‘2012 U.S. Auto Claims Satisfaction Study.’ The report reflected the lowest customer satisfaction scores related to auto ...[Read More]

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Mar08

Best Practice Alert! Reducing Effort Can Lead to Increased Customer Retention

Posted on 08 Mar 2012 by Janet Thalacker

Best Practice Alert! Reduced Effort can Lead to Increased Customer Retention in Insurance. I recently read an article from the Tower Group, Winning in Contact Center Technology, which centered on the main idea that contact centers can improve th ...[Read More]

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Feb24

A Social, Mobile, Cloud Approach for Every Insurance Carrier

Posted on 24 Feb 2012 by Jennifer Wilson

They are the hot topics for every industry this year…social media, mobile apps, and cloud-based offerings. So, what’s driving this interest and feeding the buzz in the insurance industry? Sure, social media and mobile users are steadily increasing, ...[Read More]

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Aug22

Are Prospective Customers Important?

Posted on 22 Aug 2011 by Janet Thalacker

Don’t Let Your Online Insurance Sales Process Turn Consumers Away! It’s no secret that insurance companies are struggling with growth and customer retention in today’s economy. And while it’s important to provide excellent customer service on ...[Read More]

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Apr19

Customer Service as a Source for Growth - What you don't know can hurt you!!

Posted on 19 Apr 2011 by Janet Thalacker

In the insurance industry, customer service is one of the key areas that can be used as a source of growth. Due to industry regulation and product standardization, superior service is vital to customer retention and company growth. But how, specif ...[Read More]

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Feb28

Passion, Technology, and Insurance: A Formula for Growth. Really!

Posted on 28 Feb 2011 by Janet Thalacker

Passion, Technology, and Insurance: A Formula for Growth. Really! Passion. It’s the color in our day, the wind on our face, the music in our ears. It breeds creativity, energy, excitement, and success. But how does it fit into the insurance i ...[Read More]

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Tags

The Insurance Blame Game

Best Practice Alert! Reducing Effort Can Lead to Increased Customer Retention

A Social, Mobile, Cloud Approach for Every Insurance Carrier

Are Prospective Customers Important?

Customer Service as a Source for Growth - What you don't know can hurt you!!

Passion, Technology, and Insurance: A Formula for Growth. Really!