Nov19

Voicemail, the next generation thinks it’s ‘totally big’...

Posted on 19 Nov 2009 by Brad Herrington

I was recently tasked with presenting our current voicemail strategy, market numbers, products, etc, to an analyst firm compiling a report on the voicemail market. Why me? Because I have a good knowledge of our messaging products and little autho ...[Read More]

Share this post:

Jun05

Dropping the FoIP bomb on VoIP

Posted on 05 Jun 2009 by Ritu Maheshwari

It is often treated as the four letter F word in VoIP deployments. It is, some say, the weakest link in the switch from a traditional TDM system to a VoIP/SIP deployment. Did you guess it yet or should I write it down and “fax” it over to you? Fo ...[Read More]

Share this post:

May26

Interactive Intelligence Global User Forum -- Day 3

Posted on 26 May 2009 by Joe Staples

Wrapping up my commentary on the Interactive Intelligence Global User Forum -- Interactions '09. As usual, we saved the best for last. As one customer told me just before we began the closing keynote, "this is where I take pages of notes." ...[Read More]

Share this post:

May22

Interactive Intelligence Global User Forum -- Day 2 1/2

Posted on 22 May 2009 by Joe Staples

Okay the title says "Day 2 1/2," but this is really about the night of day two. At the awards dinner, held at Lucas Oil stadium, several awards were presented to Interactive Intelligence customers for the cool things they've accomplished w ...[Read More]

Share this post:

May20

Interactive Intelligence Global User Forum -- Day 2

Posted on 20 May 2009 by Joe Staples

Just now wrapping up day two at Interactions '09. Today was exclusively comprised of break out sessions -- lots of info. I thought one of the most interesting sessions was one titled "Migrating from a multi-point legacy environment." T ...[Read More]

Share this post:

May19

Interactive Intelligence Global User Forum -- Day 1

Posted on 19 May 2009 by Joe Staples

We've worked very hard at keeping this blog a non-promotional forum for useful information and dialog. I'm really going to try and stay within those guidelines, but recognize that this post is about the Interactive Intelligence Global User Forum. So ...[Read More]

Share this post:

May06

Making the Move to VoIP -- The Checklist

Posted on 06 May 2009 by Joe Staples

Last week I blogged about the the current conditions of the business market's move to VoIP -- VoIPmigration. Thanks to those that contributed comments both on this blog, as well as via the discussion groups on LinkedIn. So consider this the promise ...[Read More]

Share this post:

Apr29

Making the Move to VoIP

Posted on 29 Apr 2009 by Joe Staples

I'm going to break this post into two segments. The topic, "making the move to VoIP" can sometimes sound like old news to people who are a part of the IP telephony industry. Truth told, while more IP lines are now being deployed each year ...[Read More]

Share this post:

Apr09

Creating a "Value Meter" to Measure How Well You're Leveraging the Technology You've Purchased.

Posted on 09 Apr 2009 by Joe Staples

I was in Phoenix this week participating in the Altivon contact center executive summit. It was a great one-day event with about forty end customers in attendance (including Delta Dental, Southwest Gas, US Air, Online Self Storage, etc.). Brian H ...[Read More]

Share this post:

Mar23

VoiceCon 2009 -- Orlando here we come.

Posted on 23 Mar 2009 by Joe Staples

If you have any relationship to the IP telephony, unified communications, or contact center industry (and don't have some auto-detect feature to automatically throw physical direct mail pieces in the trash before you see them) you have most likely ...[Read More]

Share this post:

Archives

Tags

Voicemail, the next generation thinks it’s ‘totally big’...

Dropping the FoIP bomb on VoIP

Interactive Intelligence Global User Forum -- Day 3

Interactive Intelligence Global User Forum -- Day 2 1/2

Interactive Intelligence Global User Forum -- Day 2

Interactive Intelligence Global User Forum -- Day 1

Making the Move to VoIP -- The Checklist

Making the Move to VoIP

Creating a "Value Meter" to Measure How Well You're Leveraging the Technology You've Purchased.

VoiceCon 2009 -- Orlando here we come.