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Sep06

Hear Me Out - a Vlog (video blog)

Posted on 06 Sep 2011 by Abi Chandra
Even though I work primarily on the Pre-Sales side designing and architecting customer solutions, it is not uncommon for me to help with Post-Sales support.  I will usually become involved at that juncture when a customer voices concerns about poo ...[Read More]
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Nov15

Solution Storming Sessions

Posted on 15 Nov 2010 by Abi Chandra
Detailed Discovery Sessions have typically been conducted prior to implementation of a customer solution after contracts have been signed for a certain product or solution.  These sessions allow the services representatives of a vendor to configur ...[Read More]
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Sep28

"Yes, you sure can" - The power of consolidated communications

Posted on 28 Sep 2010 by Abi Chandra
I frequently receive calls from managers and engineers of my customers wherein they discuss important project initiatives that would assist their contact centers to more efficiently serve their own customers.  These conversations usually start with ...[Read More]
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Jun30

What is Driving Communications Toward the Cloud?

Posted on 30 Jun 2010 by Joe Staples
"More and more communications are moving to the cloud!" Is that a headline you'd believe, or would you place it in the over-used hype bucket? Without fancy statistics to cite, I think it's fair to say that if you asked any analyst, cons ...[Read More]
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Nov19

Voicemail, the next generation thinks it’s ‘totally big’...

Posted on 19 Nov 2009 by Brad Herrington
I was recently tasked with presenting our current voicemail strategy, market numbers, products, etc, to an analyst firm compiling a report on the voicemail market. Why me?  Because I have a good knowledge of our messaging products and little autho ...[Read More]
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Jun05

Dropping the FoIP bomb on VoIP

Posted on 05 Jun 2009 by Ritu Maheshwari
It is often treated as the four letter F word in VoIP deployments. It is, some say, the weakest link in the switch from a traditional TDM system to a VoIP/SIP deployment. Did you guess it yet or should I write it down and “fax” it over to you? Fo ...[Read More]
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May26

Interactive Intelligence Global User Forum -- Day 3

Posted on 26 May 2009 by Joe Staples
Wrapping up my commentary on the Interactive Intelligence Global User Forum -- Interactions '09. As usual, we saved the best for last. As one customer told me just before we began the closing keynote, "this is where I take pages of notes." ...[Read More]
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May22

Interactive Intelligence Global User Forum -- Day 2 1/2

Posted on 22 May 2009 by Joe Staples
Okay the title says "Day 2 1/2," but this is really about the night of day two. At the awards dinner, held at Lucas Oil stadium, several awards were presented to Interactive Intelligence customers for the cool things they've accomplished w ...[Read More]
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May20

Interactive Intelligence Global User Forum -- Day 2

Posted on 20 May 2009 by Joe Staples
Just now wrapping up day two at Interactions '09. Today was exclusively comprised of break out sessions -- lots of info. I thought one of the most interesting sessions was one titled "Migrating from a multi-point legacy environment." T ...[Read More]
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May19

Interactive Intelligence Global User Forum -- Day 1

Posted on 19 May 2009 by Joe Staples
We've worked very hard at keeping this blog a non-promotional forum for useful information and dialog. I'm really going to try and stay within those guidelines, but recognize that this post is about the Interactive Intelligence Global User Forum. So ...[Read More]
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