May06

Here comes the phone-dissing generation

Posted on 06 May 2012 by Abi Chandra

One of the few perks that I have always enjoyed from this travel-intensive job is to wake up at the crack of dawn, open my hotel room door, and find a freshly delivered newspaper within arm’s reach. I know what you are thinking, but yes, this tec ...[Read More]

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Apr26

The Insurance Blame Game

Posted on 26 Apr 2012 by Jennifer Wilson

I recently ran across an article in Insurance Networking News highlighting a report by J.D. Power and Associates entitled the ‘2012 U.S. Auto Claims Satisfaction Study.’ The report reflected the lowest customer satisfaction scores related to auto ...[Read More]

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Feb24

A Social, Mobile, Cloud Approach for Every Insurance Carrier

Posted on 24 Feb 2012 by Jennifer Wilson

They are the hot topics for every industry this year…social media, mobile apps, and cloud-based offerings. So, what’s driving this interest and feeding the buzz in the insurance industry? Sure, social media and mobile users are steadily increasing, ...[Read More]

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Jan17

Cloud-based Communications is Here to Stay

Posted on 17 Jan 2012 by Joe Staples

Starts and stops...more starts...more stops. That is what multi-named hosted, on-demand, or cloud-based computing and communications has seen since the early 90's when the ASP (application service provider) was touted as a model to change technology ...[Read More]

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Jan13

A few UC and contact center products show up at Consumer Electronics Show

Posted on 13 Jan 2012 by Brad Herrington

This week saw the 2012 installment of the International Consumer Electronics Show (CES) in Las Vegas. Most of the buzz is obviously around consumer facing products, but there is some crossover into the unified communications and/or contact center ...[Read More]

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Oct24

Hear Me Out 2 - a picture blog for 'ear'ritating issues

Posted on 24 Oct 2011 by Abi Chandra

I begin by thanking all of you for the tremendous response to my previous video blog titled Hear Me Out. Based on your feedback I decided to follow up with a sequel picture blog which will introduce us to a variety of tools used to help identify ...[Read More]

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Sep12

Dreamforce 2011 -- Why isn't there a communications show like this?

Posted on 12 Sep 2011 by Joe Staples

I went to Salesforce.com's Dreamforce event a few days ago. It was a repeat for me as I also attended in 2010. What an event! Since I left I've been asking myself two questions. How did Salesforce pull this off? And, more importantly for you and me, ...[Read More]

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Sep06

Hear Me Out - a Vlog (video blog)

Posted on 06 Sep 2011 by Abi Chandra

Even though I work primarily on the Pre-Sales side designing and architecting customer solutions, it is not uncommon for me to help with Post-Sales support. I will usually become involved at that juncture when a customer voices concerns about poo ...[Read More]

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Aug19

Imagine this sales people

Posted on 19 Aug 2011 by Jason Alley

You have an existing customer that, even though the relationship is fairly new, is getting ready to place a monster order for add-on business that would blow your number out, secure your spot as the company’s top performer, and put you in a position ...[Read More]

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Feb27

Cloudy With A Strong Chance of Green

Posted on 27 Feb 2011 by Abi Chandra

2011 is already meeting up to the various industry analysts’ forecasts: it sure is getting cloudy. That is evident with the amount of new architectures that I am designing for my prospective customers. From an architecture design perspective, ...[Read More]

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Tags

Here comes the phone-dissing generation

The Insurance Blame Game

A Social, Mobile, Cloud Approach for Every Insurance Carrier

Cloud-based Communications is Here to Stay

A few UC and contact center products show up at Consumer Electronics Show

Hear Me Out 2 - a picture blog for 'ear'ritating issues

Dreamforce 2011 -- Why isn't there a communications show like this?

Hear Me Out - a Vlog (video blog)

Imagine this sales people

Cloudy With A Strong Chance of Green