Feb06

Process Mapping As-is or Not To As-is That is the Question

Posted on 06 Feb 2012 by Patrick Patton

Does your company have detailed process maps for all of their business processes? If your company is like most my guess is that the as-is process maps are nonexistent or very outdated. I have heard it time and time again – “we don’t have time”, ...[Read More]

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Sep06

Hear Me Out - a Vlog (video blog)

Posted on 06 Sep 2011 by Abi Chandra

Even though I work primarily on the Pre-Sales side designing and architecting customer solutions, it is not uncommon for me to help with Post-Sales support. I will usually become involved at that juncture when a customer voices concerns about poo ...[Read More]

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Apr14

Read This for a Tax Break

Posted on 14 Apr 2011 by Murph Krajewski

Tick tock, tick tock… April 18 waits for no man. Let me spoil the surprise for you now. There’s no (direct) monetary benefit at the end of this post, but I’m going to keep it short for a reason. The tax break that you’re getting here is a break ...[Read More]

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Mar07

Making Your Contact Center Better Tomorrow Than it is Today

Posted on 07 Mar 2011 by Joe Staples

I'm going to tackle this topic in several installments (lest I get yelled at by the blog crew police for having a post that is too long). So here's where I'm starting from... Most contact centers that I visit....well....they "exist." Wh ...[Read More]

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Feb27

Cloudy With A Strong Chance of Green

Posted on 27 Feb 2011 by Abi Chandra

2011 is already meeting up to the various industry analysts’ forecasts: it sure is getting cloudy. That is evident with the amount of new architectures that I am designing for my prospective customers. From an architecture design perspective, ...[Read More]

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Feb11

Social Media and Business Processes

Posted on 11 Feb 2011 by Rachel Wentink

There seems to be some controversy over what constitutes “Social BPM”. Let me say that I agree with Forrester’s assessment that social BPM is a methodology for bringing diverse voices to the discussion of how to improve processes, as described in ...[Read More]

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Nov15

Solution Storming Sessions

Posted on 15 Nov 2010 by Abi Chandra

Detailed Discovery Sessions have typically been conducted prior to implementation of a customer solution after contracts have been signed for a certain product or solution. These sessions allow the services representatives of a vendor to configur ...[Read More]

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Sep28

"Yes, you sure can" - The power of consolidated communications

Posted on 28 Sep 2010 by Abi Chandra

I frequently receive calls from managers and engineers of my customers wherein they discuss important project initiatives that would assist their contact centers to more efficiently serve their own customers. These conversations usually start with ...[Read More]

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Aug18

Reducing Costs in a Tight Economy with Grassroots Process Improvement

Posted on 18 Aug 2010 by Rachel Wentink

With the economic recovery at risk, organizations continue to look for ways to reduce their costs. However, just cutting cost doesn’t help you compete more effectively, unless you’re also looking for ways to deliver more value to your customers. O ...[Read More]

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Jun21

"____ as a Service", the greatest thing since....

Posted on 21 Jun 2010 by Abi Chandra

One of the things I would look forward to as a youngling, growing up in middle class India in the 1970’s was the once a month treat my mom would make for me and my sisters: an English breakfast plate comprised of eggs, baked beans, jam (jelly in ...[Read More]

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Tags

Process Mapping As-is or Not To As-is That is the Question

Hear Me Out - a Vlog (video blog)

Read This for a Tax Break

Making Your Contact Center Better Tomorrow Than it is Today

Cloudy With A Strong Chance of Green

Social Media and Business Processes

Solution Storming Sessions

"Yes, you sure can" - The power of consolidated communications

Reducing Costs in a Tight Economy with Grassroots Process Improvement

"____ as a Service", the greatest thing since....