Feb24

Customers Getting Creative in the Clouds

Posted on 24 Feb 2012 by Jason Alley

I’m sitting in the Hong Kong airport reflecting back on this week’s APAC Partner Conference in Phuket Thailand. It was an awesome experience (of course the beautiful setting had nothing to do with it…) and between this trip and one last month to ...[Read More]

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Feb24

A Social, Mobile, Cloud Approach for Every Insurance Carrier

Posted on 24 Feb 2012 by Jennifer Wilson

They are the hot topics for every industry this year…social media, mobile apps, and cloud-based offerings. So, what’s driving this interest and feeding the buzz in the insurance industry? Sure, social media and mobile users are steadily increasing, ...[Read More]

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Feb09

An Open Letter to Customer Service Providers

Posted on 09 Feb 2012 by Murph Krajewski

Dear Customer Service Provider, My role in the Customer Service industry is that of your customer. In the corporate hierarchy, that should place me one step directly above the CEO. I am the lifeblood of the entire company. Without my involvement, ...[Read More]

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Feb06

Process Mapping As-is or Not To As-is That is the Question

Posted on 06 Feb 2012 by Patrick Patton

Does your company have detailed process maps for all of their business processes? If your company is like most my guess is that the as-is process maps are nonexistent or very outdated. I have heard it time and time again – “we don’t have time”, ...[Read More]

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Customers Getting Creative in the Clouds

A Social, Mobile, Cloud Approach for Every Insurance Carrier

An Open Letter to Customer Service Providers

Process Mapping As-is or Not To As-is That is the Question