Dec30

Don’t Do More With Less, Make More Less with WFO!

Posted on 30 Dec 2011 by Troy Plott

Personally, the start of a new year can be hopeful and exciting. Professionally, it can be overwhelming in the contact center where a new year often means higher workload with a lower budget than last year. If you’re in that boat, you’ve probabl ...[Read More]

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Dec28

Accounts Receivable Management Expert Q&A State of the Industry, Technology Challenges and Opportunities

Posted on 28 Dec 2011 by Nancy Jamison

Guest post by Nancy Jamison, President and Principal Analyst, Jamison Consulting Accounts Receivable Management (ARM) is a complex vertical that’s greatly benefitted from technologies such as blended dialing, call recording, and content managemen ...[Read More]

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Dec15

A Viewpoint on Collections and the New Unemployed

Posted on 15 Dec 2011 by Bobbi Chester

As the marketing person who supports our Accounts Receivable Management (aka, collections) vertical, I’ve been working recently with several industry experts on our latest white paper, The Future of Compliance for the Debt Collection Industry. On ...[Read More]

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Dec09

7 Steps to Successful Web Chat Implementation

Posted on 09 Dec 2011 by Janet Thalacker

In my previous post, Creating a Blueprint for Web Chat Success, I wrote about the benefits of Web chat and how to determine if your company was ready to offer this channel to your customers. If you followed that methodology, you’ve looked at you ...[Read More]

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Don’t Do More With Less, Make More Less with WFO!

Accounts Receivable Management Expert Q&A State of the Industry, Technology Challenges and Opportunities

A Viewpoint on Collections and the New Unemployed

7 Steps to Successful Web Chat Implementation