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Nov28

Clarity in the clouds

Posted on 28 Nov 2011 by Jason Alley
The term “cloud” has been so widely used and abused that confusion has hit an all-time high. Some say it even rivals the likes of “CRM.” The purpose of this post is to attempt to throw out a starting point to reference and solicit your thoughts, f ...[Read More]
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Nov14

Outbound and Blended Dialing QA: Selection Criteria, Best Practices, and More

Posted on 14 Nov 2011 by Nancy Jamison
Guest Post by Nancy Jamison, President and Principal Analyst of Jamison Consulting. Outbound dialing has many applications for businesses of all types – from collections and telemarketing firms that rely on outbound for their livelihoods, to an ...[Read More]
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