Oct24

Hear Me Out 2 - a picture blog for 'ear'ritating issues

Posted on 24 Oct 2011 by Abi Chandra

I begin by thanking all of you for the tremendous response to my previous video blog titled Hear Me Out. Based on your feedback I decided to follow up with a sequel picture blog which will introduce us to a variety of tools used to help identify ...[Read More]

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Oct21

Creating a Blueprint for Web Chat Success

Posted on 21 Oct 2011 by Janet Thalacker

Many companies have been focused on the Customer Experience for the past several years, and have made some significant investments and vast improvements in the communications channel they have been using for a very long time: the telephone. The s ...[Read More]

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Oct10

Getting Ahead with Workforce Optimization

Posted on 10 Oct 2011 by Brandon Rowe

When I was younger, I would always ask my dad, why he used the same shaving cream. Why did he only use Crest Toothpaste. Or why he wouldn’t look for a new job after experiencing difficult times at work. And each time his answer was simple: loyal ...[Read More]

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Hear Me Out 2 - a picture blog for 'ear'ritating issues

Creating a Blueprint for Web Chat Success

Getting Ahead with Workforce Optimization