Sep26

Post-Call Customer Feedback Surveys: Tips and Tricks for Doing It Right

Posted on 26 Sep 2011 by Nancy Jamison

Guest Post by Nancy Jamison, President and Principal Analyst of Jamison Consulting I recently called a financial services contact center and received a survey the next day about my experience with the company. The problem was that the post-cal ...[Read More]

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Sep12

Dreamforce 2011 -- Why isn't there a communications show like this?

Posted on 12 Sep 2011 by Joe Staples

I went to Salesforce.com's Dreamforce event a few days ago. It was a repeat for me as I also attended in 2010. What an event! Since I left I've been asking myself two questions. How did Salesforce pull this off? And, more importantly for you and me, ...[Read More]

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Sep09

Is It Still Good to Talk?

Posted on 09 Sep 2011 by Christian Ehinmola

So, is it still good to talk? New research from a popular price comparison website shows that 58% of the British make less than one mobile call a day and 44% make less than one call a day on their home landline. So is the art of conversation real ...[Read More]

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Sep06

Hear Me Out - a Vlog (video blog)

Posted on 06 Sep 2011 by Abi Chandra

Even though I work primarily on the Pre-Sales side designing and architecting customer solutions, it is not uncommon for me to help with Post-Sales support. I will usually become involved at that juncture when a customer voices concerns about poo ...[Read More]

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Post-Call Customer Feedback Surveys: Tips and Tricks for Doing It Right

Dreamforce 2011 -- Why isn't there a communications show like this?

Is It Still Good to Talk?

Hear Me Out - a Vlog (video blog)