Apr19

Customer Service as a Source for Growth - What you don't know can hurt you!!

Posted on 19 Apr 2011 by Janet Thalacker

In the insurance industry, customer service is one of the key areas that can be used as a source of growth. Due to industry regulation and product standardization, superior service is vital to customer retention and company growth. But how, specif ...[Read More]

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Apr18

Quality – Who cares -and what will you do about it?

Posted on 18 Apr 2011 by Lesley Vereen

In my previous blog I talked about identifying who cares about the quality of your contact center interactions, by identifying the center’s role within the organization, and creating a mission statement for the contact center. So once you have t ...[Read More]

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Apr14

Read This for a Tax Break

Posted on 14 Apr 2011 by Murph Krajewski

Tick tock, tick tock… April 18 waits for no man. Let me spoil the surprise for you now. There’s no (direct) monetary benefit at the end of this post, but I’m going to keep it short for a reason. The tax break that you’re getting here is a break ...[Read More]

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Apr07

Spring training and remote agents?

Posted on 07 Apr 2011 by Jason Alley

My son Tate had a baseball tournament down in Arizona a few weeks back. My dad and son Ryan joined us, and we made an Alley guys’ Spring Training trip out of it. We had the time of our lives in what felt like baseball heaven. We basked in the warm ...[Read More]

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Customer Service as a Source for Growth - What you don't know can hurt you!!

Quality – Who cares -and what will you do about it?

Read This for a Tax Break

Spring training and remote agents?