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Feb28

Passion, Technology, and Insurance: A Formula for Growth. Really!

Posted on 28 Feb 2011 by Janet Thalacker
Passion, Technology, and Insurance: A Formula for Growth. Really!   Passion.  It’s the color in our day, the wind on our face, the music in our ears. It breeds creativity, energy, excitement, and success. But how does it fit into the insurance i ...[Read More]
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Feb27

Cloudy With A Strong Chance of Green

Posted on 27 Feb 2011 by Abi Chandra
2011 is already meeting up to the various industry analysts’ forecasts: it sure is getting cloudy.  That is evident with the amount of new architectures that I am designing for my prospective customers.    From an architecture design perspective, ...[Read More]
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Feb25

The Benefits of Cloud-based Communications for the Call Center: Reducing Up-Front Costs is Just the Beginning

Posted on 25 Feb 2011 by Matt Krautstrunk
Guest Blog by Matt Krautstrunk, Editorial Coordinator, Resource Nation. The many benefits of cloud computing have led to a groundswell of interest in moving communications to the cloud. Increasingly, call centers are taking advantage of cloud-b ...[Read More]
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Feb17

Contact Centers Today - Support for Social Media is practically nonexistent

Posted on 17 Feb 2011 by Tim Passios
I've been preparing for an upcoming presentation regarding Social Media in the Contact Center. As part of my presentation, I need to present on some of our customers who are using Social Media not for marketing purposes, but for customer service. ...[Read More]
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Feb15

Bet it all on cloud or premise? Why should I have to!?

Posted on 15 Feb 2011 by Jason Alley
Have you ever put all your chips on red or black at the end of an evening of gambling? Last week at dinner a friend shared that her husband won over $20,000 doing just that. That happens to everyone, right? Not! Having worked on a consulting proje ...[Read More]
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Feb11

Social Media and Business Processes

Posted on 11 Feb 2011 by Rachel Wentink
There seems to be some controversy over what constitutes “Social BPM”. Let me say that I agree with Forrester’s assessment that social BPM is a methodology for bringing diverse voices to the discussion of how to improve processes, as described in  ...[Read More]
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Feb04

Business As Usual...Blizzard And All.

Posted on 04 Feb 2011 by Troy Plott
This past week, we had an “epic” storm in the mid-west with snow up to two feet in some areas and two inches of ice here in Indianapolis.  Luckily, I work for a really cool company and we can work remotely when needed so “the storm” didn’t stop an ...[Read More]
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