Jan26

IPv4 is (almost) dead! Long Live IPv6: Should we care?

Posted on 26 Jan 2011 by Christian Ehinmola

The Internet currently uses IP version four (IPv4) addressing format that is now almost thirty years old… So, the range of internet addresses within the IPv4 realm is expected to run out sometime in November 2011… The upper limit of addresses pos ...[Read More]

Share this post:

Jan25

Planning for 2011: What Every Contact Center Should Know and How to Plan For It

Posted on 25 Jan 2011 by Joe Staples

A new year and a new set of challenges…and a new set of opportunities! You’d be hard-pressed to find someone who would disagree with the point that contact center technology, as well as the dynamics of delivering quality service, is changing at a ...[Read More]

Share this post:

Jan14

Remote Agents and the value of real time speech analytics

Posted on 14 Jan 2011 by Brad Herrington

Back in October we presented an upcoming new product (Interaction Analyzer) with a feature called ‘Real Time Speech Analytics’, at our annual gathering of partners, consultants and analysts. We did a live demo and had a focus session that generate ...[Read More]

Share this post:

Jan05

2011 Resolutions The Year of the Customer

Posted on 05 Jan 2011 by Jason Alley

I gave a shout out to a few customers to see if they had any resolutions for 2011. The resounding theme was a renewed awareness and focus on providing superior customer service. Penny St Antoine, Vice President of Contact Centre Operations at MCA ...[Read More]

Share this post:

Archives

Tags

IPv4 is (almost) dead! Long Live IPv6: Should we care?

Planning for 2011: What Every Contact Center Should Know and How to Plan For It

Remote Agents and the value of real time speech analytics

2011 Resolutions The Year of the Customer