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Dec17

Tis the season... to work?

Posted on 17 Dec 2010 by Troy Plott
  The “holiday week” is upon us and as the hustle and bustle reaches it’s peak, contact centers are faced with one common challenge.  Everyone wants time off.   Scheduling time off in the contact center is always a hot topic but never more so than ...[Read More]
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Dec01

The IT Cultural Shift Created by Hosted Contact Center Infrastructure

Posted on 01 Dec 2010 by Donna Fluss
Guest Blog: By Donna Fluss, President, DMG Consulting LLC The hosting/cloud computing revolution has major ramifications for IT and telecom groups. It is driving changes in the mix of skills needed by IT personnel; specifically, technical manag ...[Read More]
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