Nov29

'Tis The Season (To Know Thy Customer)

Posted on 29 Nov 2010 by Murph Krajewski

Sing it with me... It’s the most wonderful time of the year! Ah, the smooth crooning of Andy Williams. Nothing puts me in the holiday mindset quite like music. And Black Friday. Personally I cower from the teeming throngs of shoppers, but I a ...[Read More]

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Nov15

Solution Storming Sessions

Posted on 15 Nov 2010 by Abi Chandra

Detailed Discovery Sessions have typically been conducted prior to implementation of a customer solution after contracts have been signed for a certain product or solution. These sessions allow the services representatives of a vendor to configur ...[Read More]

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Nov12

WFM Once and Done...Not Quite.

Posted on 12 Nov 2010 by Troy Plott

Workforce Management (WFM) is a process and practice that must be maintained over time. There are naturally software solutions like ours that help facilitate the process and when implemented correctly, they can return the favor in various ways (i ...[Read More]

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Nov09

Contact Center: Cloud-Based Security Considerations

Posted on 09 Nov 2010 by Donna Fluss

One of the top concerns regarding hosting or cloud-based computing is security. Enterprises are apprehensive about placing their critical corporate assets – customer data – in someone else’s hands. Here is a list of security considerations related t ...[Read More]

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Nov05

Preventing Uncomfortable Talks with Finance 101

Posted on 05 Nov 2010 by Tom Fisher

I got a request from a client to help them understand how Interactive Intelligence systems prevent the situation being experienced by the poor soul in this article Security Manager's Journal: Slammed with a $100,000 phone bill. On an initial read o ...[Read More]

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'Tis The Season (To Know Thy Customer)

Solution Storming Sessions

WFM Once and Done...Not Quite.

Contact Center: Cloud-Based Security Considerations

Preventing Uncomfortable Talks with Finance 101