Interactive Intelligence Blog - iPhone is so yesterday... it's an Android world!

iPhone is so yesterday... it's an Android world!

Posted on 09 Sep 2010 by Matt Taylor

Matt Taylor

I've had phone envy for the past few years watching friends and colleagues enjoy their iPhones while I paired a Blackberry and personal phone. I've been married to Verizon by contract and kids' phone lines. Recently, my daughter needed a phone refresh for college, and after some research we went with the Droid Incredible. That research got me thinking... "hey, I have an upgrade coming... I could drop the Blackberry and upgrade my phone to a Droid." So last week I did... and now I'm officially a Droid 2 user.

And, wow, I've got the bug... this thing is pretty cool! I'm still figuring out all it can do. It's my Blackberry at high speed - work email, calendar - plus a fast browser and so many useful apps. (One of my favorites is Google Goggles which lets you take a picture of things like books, artwork, logos, buildings, and find out what you are looking at with more info).

My colleagues and friends will say, "welcome to the iPhone world... we've been here for awhile". Yes, but iPhone is a very controlled universe (a blessing in the eyes of some)... and Apple's decision to have an exclusive carrier strategy (AT&T) kept me and many others out of this world.

In a short time according to Gartner, Android has passed iPhone OS as the #1 mobile operating system in the US and #3 in the world after RIM's BlackBerry and Nokia's Symbian. Samsung's Galaxy Tab is a soon to be launched iPad-like device running Android. And don't think Steve Jobs hasn't noticed.

No doubt, Android builds on iPhone/iPad's broad shoulders, but, as the last article notes, Android adds something that has already and will continue to make a huge difference: an open platform. "And where’s Apple’s iOS in those standings? It’s fourth worldwide. Just goes to show how letting people run an open platform, and allowing them to load apps of their choice onto devices of their choice, works so well."

An open platform, giving developers the tools to easily extend the power of a great idea - it works in the mobile device market and many other places including the contact center software world.

Do you have your Android device yet from Motorola, HTC, etc... connected to any number of mobile carriers like Verizon, Sprint, AT&T, etc?

Matt Taylor

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Tags: Market Trends and News

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Dwayne Parkinson commented on Friday, 10-Sep-2010

So... when can we expect I3 to come out with an Android app that will allow a person's Droid to act like an extension on the phone system? Yes, I know it's technically possible with some hideous combination of a SIP Phone app, forwarding, etc. What i'm talking about is the Inteeraction Client as a Droid App. I would immediately replace 75 phones with that.

Todd commented on Friday, 10-Sep-2010

Some statistics do not make sense, and this is one of them. How can you compare an operating system that is on many phones on multiple carriers (Android) with one that is only on one phone on one carrier (iOS/iPhone)? If there was a specifc phone outselling the iPhone, then the statistics would make sense. But since there is not, it is still "an iPhone world."

Matt Taylor commented on Friday, 10-Sep-2010

Dwayne - Appreciate the input on an Android version of the Interaction Client - would be interested to hear more detail one how specifically you'd want to use the mobile client. We have a mobile web edition of the Interaction Client as well as a Windows Mobile edition. Editions for the Blackberry, iPhone, and Android are in the queue.

Todd - I can understand your point re: it being a somewhat unfair comparison. On the other hand, your point re: comparing an OS that is on many phones w/ many carriers vs. an OS on only 1 phone w/ 1 carrier is really one of my main points. Like the PC vs. Mac battle early on, the Android vs. iPhone battle will be fought on a tilted playing field - one is open and more developer and multi-device friendly than the other.

Nicole A commented on Thursday, 23-Sep-2010

I have a HTC phone running on the Android platform through Sprint. My husband just recently upgraded to a newer HTC phone on the Android platform because of the amazing functionality Android offers. To Matt's point, I think the main reason you can and HAVE to compare iOS against Android is because it was Apple's decision to keep their OS iphone specific and only allow one carrier. Yes, the iPhone is a great/functional product. But when I was looking for my new phone last year (after finally being able to leave Verizon) I looked at cost. Cost of the plans, cost of the apps, cost of usage and the best deal, by far, was an Android phone on the Sprint network. I couldn't imagine paying what people do for the iPhone when Apple controls which apps are available. I love what Google is doing and love my Android phone.

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