Sep29

I, Phone errr I,Pencil – What Is Disruptive Technology Anyway?

Posted on 29 Sep 2010 by Tom Fisher

Last weekend in the Indianapolis Star Jonah Goldberg introduced his readers to one of the most famous essays ever penned on the power of free markets and more explicitly the power of the human spirit to work together toward an unknown common goal ...[Read More]

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Sep28

"Yes, you sure can" - The power of consolidated communications

Posted on 28 Sep 2010 by Abi Chandra

I frequently receive calls from managers and engineers of my customers wherein they discuss important project initiatives that would assist their contact centers to more efficiently serve their own customers. These conversations usually start with ...[Read More]

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Sep20

When is Mobile Really Mobile?

Posted on 20 Sep 2010 by Rachel Wentink

This weekend my husband, one of the last of the mobile phone Luddites, finally broke down and realized he needed a smart phone. His father was in the hospital and his routine surgery had resulted in a series of complications. To make a long story ...[Read More]

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Sep14

The "Why Can't I" Principle

Posted on 14 Sep 2010 by Murph Krajewski

I stayed one night in a $70 hotel room with free wi-fi. I then moved into a room roughly twice that much where I had to pay $10 for 24 hours of access. Smart phones. Flip cameras. Text messages. The world is getting smarter, in terms of a gen ...[Read More]

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Sep10

Giving Solid Customer Service -- That is the requirement

Posted on 10 Sep 2010 by Joe Staples

I'll admit up front that this post has nothing to do with technology. However, it has everything to do with communications, contact centers, and customer service. I'm going to build on a good post from Matt Taylor in April 2010 titled, "Exce ...[Read More]

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Sep09

iPhone is so yesterday... it's an Android world!

Posted on 09 Sep 2010 by Matt Taylor

I've had phone envy for the past few years watching friends and colleagues enjoy their iPhones while I paired a Blackberry and personal phone. I've been married to Verizon by contract and kids' phone lines. Recently, my daughter needed a phone ref ...[Read More]

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Sep08

An Argument for Web Chat?

Posted on 08 Sep 2010 by Christian Ehinmola

So, why is there so much growing interest in web chat? In the UK (where I live), over the last five years, web chat usage has been steadily growing but personally, I prefer to talk as opposed to typing – must be an immediacy thing! Web chat us ...[Read More]

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Sep03

Workforce Management For Sale!!

Posted on 03 Sep 2010 by Troy Plott

I attended a session earlier this week on “selling” when you're presenting and it reminded me of an instance when I got my first role in workforce management. Someone told me “everyone is in sales, one way or another.” I didn’t quite get it at f ...[Read More]

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Tags

I, Phone errr I,Pencil – What Is Disruptive Technology Anyway?

"Yes, you sure can" - The power of consolidated communications

When is Mobile Really Mobile?

The "Why Can't I" Principle

Giving Solid Customer Service -- That is the requirement

iPhone is so yesterday... it's an Android world!

An Argument for Web Chat?

Workforce Management For Sale!!