Jun30

What is Driving Communications Toward the Cloud?

Posted on 30 Jun 2010 by Joe Staples

"More and more communications are moving to the cloud!" Is that a headline you'd believe, or would you place it in the over-used hype bucket? Without fancy statistics to cite, I think it's fair to say that if you asked any analyst, cons ...[Read More]

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Jun24

Performance Management. It's all about balance.

Posted on 24 Jun 2010 by Troy Plott

I recently blogged about the use of Occupancy as a metric in the contact center and more specifically about how it can be a “bad” metric when used as an agent goal so I thought it was only fair that I expand on what some of t ...[Read More]

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Jun21

Technobabble vs. The Box of Rocks Approach

Posted on 21 Jun 2010 by Tom Fisher

Last week we were working with a prospective customer trying to help them understand what a SIP media server does, how it works and why it is such a differentiator for us competitively. Being a team of engineers this is how the conversation ended u ...[Read More]

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Jun21

"____ as a Service", the greatest thing since....

Posted on 21 Jun 2010 by Abi Chandra

One of the things I would look forward to as a youngling, growing up in middle class India in the 1970’s was the once a month treat my mom would make for me and my sisters: an English breakfast plate comprised of eggs, baked beans, jam (jelly in ...[Read More]

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Jun18

Struggling to reach the cloud

Posted on 18 Jun 2010 by Tim Passios

The following blog post was written by one of our guest bloggers - Murph Krajewski. Murph has been with Interactive Intelligence for almost 10 years and is a current member of our Technical Sales team. I’m just wrapping up the week at the ACCE ...[Read More]

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Jun10

Social Media and the Contact Center

Posted on 10 Jun 2010 by Rachel Wentink

There have been countless discussions in the past year over whether the contact center should get involved with social media, and if so, how it should be involved, and when should it jump in? The time is now if you are a B2C company. Some firms s ...[Read More]

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Jun04

Interactions '10 User Forum & The Magic Checkbox

Posted on 04 Jun 2010 by Matt Taylor

Last week, we hosted over 300 users from around the world in Indianapolis for Interactive Intelligence's Interactions '10 User Forum. As part of our product management team, I had multiple presentations on different subjects in our various tracks. ...[Read More]

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Jun04

Is Social Media a Viable Venue for Business-to-Business Marketing?

Posted on 04 Jun 2010 by Joe Staples

Okay, I will admit upfront, that this post is made up of "repurposed material." (a nice way of saying that I didn't come up with it, I'm just a lowly forwarding conduit). My new-found fried Roger Biery gives some great insight and statis ...[Read More]

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Tags

What is Driving Communications Toward the Cloud?

Performance Management. It's all about balance.

Technobabble vs. The Box of Rocks Approach

"____ as a Service", the greatest thing since....

Struggling to reach the cloud

Social Media and the Contact Center

Interactions '10 User Forum & The Magic Checkbox

Is Social Media a Viable Venue for Business-to-Business Marketing?