Apr30

UC Summit -- A Vendor's Perspective

Posted on 30 Apr 2010 by Joe Staples

I attended the UC Summit held earlier this week in San Diego and offer up in this post my perspective on the event. My overall impression of the event is certainly a thumbs-up. Jim Burton and the UC Strategies team did a nice job assembling indus ...[Read More]

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Apr26

"Hold Please" -- Two of the worst words for a customer

Posted on 26 Apr 2010 by Joe Staples

Okay, I'll look to deliver the best of the two primary blog objectives with this post -- to educate and to entertain! Let's start with the education. "Hold please" are a couple of annoying words for any caller to hear when calling into ...[Read More]

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Apr21

Pet Peeve: Excessive Customer Service blah blah blah

Posted on 21 Apr 2010 by Matt Taylor

I pull up to Starbucks drivethrough to get a simple drink and hear "Good morning. It is a BEAUTIFUL day at Starbucks! My name is Suzie. Would you like to try our new Triple Mocha Cinnamon Surprise Frappuchinno and a Warm California Blueberry ...[Read More]

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Apr16

Who "owns" your BCP? Hopefully not "The Volcano"

Posted on 16 Apr 2010 by Troy Plott

Earlier this week, I had the pleasure of attending our annual EMEA Partner Conference in Budapest Hungary. Ironically, one of the topics I spoke about was business continuity and crisis management in the contact center including an example from m ...[Read More]

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Apr12

IP Telephony: A subtle contributor to the Green Revolution

Posted on 12 Apr 2010 by Abi Chandra

During a recent conversation with one of our customers, I was asked to provide some information about how Interactive Intelligence products contribute, if at all, to the advancement of a greener future. I immediately remembered a presentation cre ...[Read More]

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Apr01

Video in the Contact Center - I don't think so!

Posted on 01 Apr 2010 by Tim Passios

Last week during the VoiceCon Orlando conference (now renamed Enterprise Connect), I was sat on a panel titled "Contact Center Forum and Update" in which several vendors were asked to share their views on various topics and questions ask ...[Read More]

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Tags

UC Summit -- A Vendor's Perspective

"Hold Please" -- Two of the worst words for a customer

Pet Peeve: Excessive Customer Service blah blah blah

Who "owns" your BCP? Hopefully not "The Volcano"

IP Telephony: A subtle contributor to the Green Revolution

Video in the Contact Center - I don't think so!