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Are you a "Phony"? 

Posted on 31 Mar 2010 by Ritu Maheshwari
Interactive Intelligence
Ritu Maheshwari

 

7:30AM: I open half an eye-lid, snooze the alarm and grab my iPhone. As I sit up in bed, my fingers are automatically unlocking the phone; searching for new mail…YES…my day has begun!!

I answer some email as I brush my teeth (pardon the typos in my early morning emails, please).

8:30AM: Listening to radio and catching up on news as I try to decide what to wear to work. (Casual dressing at work makes it harder, not easier, people!! Too much choice and there goes another 20 minutes. )

I make a few calls as I drive to work and if there is not much traffic I get to quickly play a hand or two of poker.

10:00AM: In a meeting, taking notes. This keypad is awesome, but I have to concede…I’m still not completely over using a pen and paper.

12:00PM: Text my lunch order, eat a slice of cheesecake as I wait for it to get delivered.

Cut to 7:00PM: Heading home, I have the phone pick me a nice restaurant to pick -up dinner first.

8:00PM: Hit the gym, my phone’s my iPod too.

10:00PM: Oh, nothing special, just checking time as my phone is my watch too.

12:00AM: Finish organizing to-do list for the next day, tuck in the phone and ready to sleep.

 

I guess you get the idea. I use my phone as a GPS, news/weather channel, camera, grocery list, music player, night light, calculator, Interaction Client and hand heater (yes, there is an app for that). I use it for work, for entertainment, for keeping in touch and for the times when I want to be left alone.

It can be my personal phone and my work phone and it really helps me be a lot more organized in both arenas. I am a “phony”. I can’t do without it.

I am waiting for the day when my phone will also be a credit card and a room freshener.

 

What about you? Are you like me and can’t live without your blackberry or iPhone or other multimedia phone? Have you ever patted your phone? Talked to it? Named it yet?

Or are you like some of my friends who think I’m going to soon die of brain cancer from too much phone usage, and who just use their phones to do what God meant it to do: make phone calls.

 

“Unified Communication” is not just for businesses, and it is not just a keyword for the VoIP world. It is a mantra that is gaining momentum in every walk of life and is revolutionizing the way we interact with the world we live in. The latest and greatest multimedia phones are proving that.

 

So when someone asks me: “If you were stranded on an island and you could just have one thing, what would it be?”, my answer is:

Brad Pitt, of course! But if I got to take a second thing, I’d take my iPhone with me.


Ritu Maheshwari.

 
 
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Tags: Market Trends and News, Enterprise IP Telephony
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Comments


Key Jones commented on Friday, 2-Apr-2010
 
(Copied from ININ group on LinkedIn) Its all about the apps ... Hi I'm Key Jones and I'm addicted to my Android Phone ...


Tim Passios commented on Friday, 2-Apr-2010
 
Key -- come on! You're kiling me. Android?!? Ritu - great blog. I am right there with you. My iPhone was the BEST money I have EVER spent on an electronic device. As a matter of fact, I was able to convince my wife, a long-time and very loyal Verizon customer, to ditch them and go with AT&T and the iPhone.


Marco Toet commented on Saturday, 3-Apr-2010
 
(Copied from INI group on LinkedIn) It is not only about apps but also about the easy way you can use an app. It's like the IC client which is in my opinion, and our customers, very intuitive. So I'm looking forward to an IC Iphone app. The web mobile client is not easy enough to use. Especially when you are driving your car ;-)


Ritu M commented on Saturday, 3-Apr-2010
 
Marco...I'm right there with you...looking forward to that iPhone app for I.Client. I'll make sure the right people are reading this :)


Todd Zerbe commented on Monday, 5-Apr-2010
 
I have an IPhone and I think our mobile web client looks really nice on it. When the server detects IPhone we apply the IPhone themes to it. Once I logged in and have it remember my credentials I added the main web page to my home screen and it works very closely to an app.

We don't have immediately plans for an IPhone native application. Right now our focus is on Blackberry. One reason is that our client really requires push capability for queuing and call control. The polling intervals would be way to high without this and drain your battery. Our focus of late has been on the Blackberry enterprise server (BES) to provide this push notifications for incoming calls.



Citizen commented on Thursday, 8-Apr-2010
 
"...I drive to work and if there is not much traffic I get to quickly play a hand or two of poker."

It's perfect that I don't live in Indianapolis and don't have to share highway with you while you are playing poker!


Arun M commented on Friday, 9-Apr-2010
 
Excellent & creative imagination.." phone will be a credit card soon".
In India, a large govt. sponsered project, which will provide unique identification to ONE BILLION people, is on way to link person ID with his / her cell no.


maggi :) commented on Friday, 9-Apr-2010
 
hey dis is sch a cool article ! seriously my day starts with d beep of my phone and ends with d same! :) just cant imagine my life without it ! it has become sch a big necessity...


Vanessa O. commented on Friday, 9-Apr-2010
 
Todd,

Here Here for the iphone IC Client app! I think the perception of the iphone's reach is skewed in the United States as AT&T are the sole network provider of the phone.

Down Under, just about every telco pushes the iphone to market, which not only helps provide competitive call/data rates, but has captured a greater percentage of the smartphone market share when compared to the United States.

Besides, if other Communications and Contact Centre vendors have provisioned iphone apps, why can't Interactive, in some way shape or form?

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