Dec30

Doing more with more for less. The great staffing challenge.

Posted on 30 Dec 2009 by Troy Plott

As we enter a new year and many contact centers begin their new budgets, one challenge often hits them square in the face: I have less money in the budget for staffing than I had last year but I still have the same or even more volume. How can I ...[Read More]

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Dec24

A Great Day for IPA

Posted on 24 Dec 2009 by Tom Fisher

You ever have one of those days when you truly realize the power of a good team? When you pack up the PC to go home and truly feel good about what a team of folks was able to accomplish out of their sheer willingness to accept a challenge and run ...[Read More]

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Dec24

‘Tis The Open Season

Posted on 24 Dec 2009 by Abi Chandra

The end of December is always a time for nostalgia. A New Year is just around the corner. Newsweek and Time magazines have published their year-end issues, and the National Enquirer commences the craziest moments of the year countdowns. Likewis ...[Read More]

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Dec23

All I want for Christmas is less Presence

Posted on 23 Dec 2009 by Brad Herrington

Typically, blog posts by nerds like myself focus on what’s coming and better uses for what we have. I have one technology that might need to be reined in just a bit. Presence. I’ve used presence in one form or another for decades, all the way bac ...[Read More]

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Dec18

Benefits to Power-Over-Ethernet

Posted on 18 Dec 2009 by Peter Nees

There 3 main types of endpoints driving the adoption of PoE: VoIP Phones Wireless Access Points IP Security and Surveillance Cameras The Benefits of PoE for these types of endpoints include: Reduced Deployment Costs ...[Read More]

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Dec10

Measuring Success with Social Media

Posted on 10 Dec 2009 by Rachel Wentink

I just finished reading an article in Business Week entitled “Beware Social Media Snake Oil”, and a sentence caught my eye. “Success is defined more often by numbers of Twitter followers, blog mentions, or YouTube hits than by traditional measures ...[Read More]

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Dec09

Know Thy Technology - The Value of Learning the Details

Posted on 09 Dec 2009 by Matt Taylor

I had a great experience visiting 3 of our customers in the Toronto area earlier this week (well, other than getting stuck in Chicago on the way home by a snowstorm). These meetings invariably give me energy and get me excited about what we can do ...[Read More]

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Doing more with more for less. The great staffing challenge.

A Great Day for IPA

‘Tis The Open Season

All I want for Christmas is less Presence

Benefits to Power-Over-Ethernet

Measuring Success with Social Media

Know Thy Technology - The Value of Learning the Details